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Customer Care Representative (Internship) - French speaker

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Le poste

Descriptif du poste

Founded in 2017, SINGULART is an online art gallery dedicated to helping artists brave the international barriers of the art market. On a daily basis, we work to promote talented artists from 120 countries and sell their work to collectors around the world.

SINGULART was born from the meeting of three enthusiasts: Denis, Véra and Brice, the co-founders. Their desire to create an ambitious and passionate collective at the service of artists brought them together.

In 7 years of existence, SINGULART has become the leader of the art market in Europe and this is only the beginning.

In this context, we are looking for smart, process-organized, customer-focused individuals to make our clients super happy within our Customer Team.

Please note that the duration of this internship is 6 months.

Your responsabilities:

  • Managing all post-sale communication with your clients 
  • Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clients
  • Apply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and professionalism
  • Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience
  • What we look for:

  • Fluency in English and French expected, additional language(s) a strong plus: Spanish and/or Italian
  • You have a taste for customer relations
  • You have a professional and positive communication style
  • You adapt to change and are comfortable with ambiguity
  • You have a team spirit
  • You have a strong interest in Art/Luxury sectors
  • You're familiar with IT tools, experience with a CRM software (HubSpot) is a plus
  • The process

  • Interview with Rebecca, our Head of Sales
  • A business case
  • Debrief of your business case with Rebecca
  • Why Singulart?

  • Our Mission: We are a team of enthusiasts who want every person to have an artful life. We want to put art where it belongs, in every home.
  • Location : Our office is located in Le Marais. You will work in the heart of Paris and easily access everything.
  • Diversity: 24 nationalities among 95 people. We celebrate it all year round with specific events dedicated to all the different cultures
  • And Parity: 55% of our employees are women! We also try to be more inclusive in our Tech Team by creating partnerships with 50inTech! For Women’s Rights Day, we dedicated an entire week to the subject with conferences and debates. And will believe we can bring this Parity on Art too !
  • Remote Policy: We value your work life balance and therefore created an official charter. We propose 2 days remote and 3 days per week at the office after 3 months in the company.
  • Come as you are: We are not all Nirvana fans but we definitely believe that it’s through difference that we can grow so let’s start by being YOU!
  • Boost your career: In a startup environment things change so fast and everyone can propose initiatives and has the possibility of evolving rapidly. 
  • Wellbeing at Work: Your wellbeing counts! We propose a Gymlib program, fresh fruits twice a week, webinars on how to handle remote working or the mental workload or even piqueniques when the sun is shining!
  • Discover art with us: We provide different training on art throughout the year. We organize each year the visit of a specific museum: Fondation Cartier in 2019, Fondation Société Générale in 2020 and La Bourse du Commerce for 2021, Art Deco Museum for 2022 and Beaubourg for 2023 !
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