At the Clamart site, we develop, manufacture, and provide after-sales service for oil exploration and well testing equipment used worldwide. SLB is now looking for a Customer Service Apprentice.

Are you a dynamic salesperson who likes to coordinate? Customer Service is surely for you! Your mission will be:

• International Communication: Ensure effective communication with external and internal clients on an international scale. Respond to inquiries, clarify needs, and ensure smooth communication.

• Management of International Logistics Flows: Collaborate with planning, supply chain, and distribution teams to coordinate and monitor international logistics flows, ensuring products reach customers on time.

• Customer Request Resolution: Respond to customer inquiries, resolve issues, and address concerns efficiently and professionally, maintaining a high level of customer satisfaction.

• Internal Interface: Ensure seamless interfacing with internal teams, including production, planning, supply chain, and distribution. Ensure customer information is accurately and timely communicated.

• Production Demand Management and Tracking: Track production demands, ensure they are correctly recorded and planned, and guarantee production deadlines are met to meet customer expectations.

Desired profile: Bachelor’s degree in Logistics / Customer Support or equivalent or pursuing a Master’s degree in Business School or Sales / Customer support / Supply chain / Transport and Logistics)

To fulfill these missions, the sought-after skills are:

1. Technical skills:

o Proficiency in Microsoft tools o Knowledge of ERP/MRP systems (e.g., SAP) is a plus o Knowledge of customer relations principles and after-sales service procedures

2. Other skills:

o Excellent communication skills in French and English (advanced level, minimum B2) to explain complex results clearly and understandably.

o Curiosity and desire to continuously learn new skills and techniques related to data analysis.

o Ability to work independently and as part of a team, with good organizational and time management skills.

The recruitment process is simple: if your profile matches the job requirements, you will be contacted for a pre-qualification interview and may be invited to take a technical test. Successfully completing this step will allow you to secure an interview with our teams.

At SLB, we celebrate diversity and welcome you as you are, without any distinction. Join us for a unique and enriching professional experience.