As a Key Account Manager at _rzilient, you will be the primary custodian of our most strategic client relationships. You will blend commercial acumen with deep technical understanding of IT services and SaaS solutions to ensure our key accounts receive maximum value and that we grow alongside them.

You will drive account strategy, technical enablement, upselling/cross-selling opportunities, and long-term partnership development. Your role is pivotal to both our commercial success and our ability to deliver technically robust, scalable solutions to our clients.

What You’ll Be Doing

Strategic Accounts Leadership

• Develop and execute tailored account plans for high-value customers, aligning with their business goals and IT roadmaps.

• Act as the trusted advisor to C-level and technical stakeholders, bridging the gap between business outcomes and technical capabilities.

• Proactively identify upselling and cross-selling opportunities across our IT services portfolio to drive sustainable revenue growth.

Technical & Market Expertise

• Maintain a strong grasp of our IT and SaaS solutions, architectures, and integrations to guide clients through complex deployments.

• Analyze local market signals, technology trends, and competitive landscapes to inform account strategy and position _rzilient as an innovation partner.

• Translate technical concepts into clear business value propositions for non-technical stakeholders.

Partnership Development & Stakeholder Management

• Build multi-level relationships within client organizations, from operational teams to executive sponsors and technical decision-makers.

• Develop and manage partnerships with integrators, technology partners, and ecosystem players that enhance our value to key accounts.

• Lead negotiations and secure long-term agreements that benefit both the client and _rzilient.

Operational & Cross-Functional Execution

• Work closely with Product, Engineering, and Customer Success teams to ensure seamless delivery and continuous improvement of IT services.

• Champion the voice of the customer internally, influencing product roadmaps and service enhancements.

• Monitor service performance and proactively address risks or issues impacting account satisfaction.

Data-Driven Reporting & Forecasting

• Track and analyze key account metrics, including revenue growth, retention, service performance, and satisfaction scores.

• Provide regular strategic reports to leadership on account health, pipeline, and expansion opportunities.

• Use CRM and analytics tools to manage account activities, forecast revenue, and identify trends.

Requirements

Hard Skills

• Key Account Management Expertise:
  Proven track record managing enterprise or high-value B2B accounts, ideally within IT services, SaaS, or managed services environments.

• Technical Acumen:
  Solid understanding of IT infrastructure, SaaS architectures, integrations, and security considerations. Ability to engage credibly with CIOs, CTOs, and technical teams.

• Solution & Consultative Selling:
  Experience designing and selling integrated, multi-service solutions tailored to client needs.

• Data-Driven Approach:
  Ability to use analytics, KPIs, and market intelligence to inform account strategy and measure success.

• CRM & Tools Proficiency:
  Skilled in CRM platforms, reporting dashboards, and digital collaboration tools.

Soft Skills

• Communication Excellence:
  Exceptional ability to explain complex technical solutions in simple, persuasive language to diverse stakeholders.

• Strategic Thinking:
  Long-term vision combined with tactical execution; capable of aligning account plans to both client and company objectives.

• Relationship-Building & Empathy:
  High emotional intelligence and the ability to build trust at multiple organizational levels.

• Negotiation & Conflict Resolution:
  Skilled in navigating complex negotiations and finding win-win outcomes.

• Adaptability & Resilience:
  Thrives in a fast-paced, high-growth environment with evolving priorities.

• Collaborative Mindset:
  Works seamlessly with cross-functional teams, sharing knowledge and driving collective success.

Why Join Us

Professional Development

• Access to advanced technical and commercial training to deepen your expertise in IT services and SaaS solutions.

• Clear career growth paths with opportunities to move into senior leadership or technical-specialist tracks.

Competitive Compensation

• Attractive salary package with performance-based incentives.

• Comprehensive benefits including health coverage, retirement plans, and well-being perks.

Innovative Culture

• Join a team where creativity and technology meet business impact, and your ideas help shape the future of IT services.

• Work in a collaborative, forward-thinking environment where your contributions are recognized and celebrated.

Apply Now !

If you’re ready to take your commercial career to the next level and be part of a company that is disrupting the IT service market, we want to hear from you!

Submit your CV and a brief statement outlining why you’re interested in joining _rzilient at hello@rzilient.club. If you happen to be selected, we will then contact you to join the interviewing process, meeting first a member of the management team, then one of operational team.

Together, let’s drive success and shape the future of IT service management!