The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities, and an optimal level of security (especially on back-office and fraud topics).

Join our Customer Care team of +80 people where you will manage a portfolio of German Qonto business customers. Reporting to Anton, our Lead Customer Success Onboarding Germany, and among a team of 2, you will be fully dedicated to onboarding our new German clients, improving our procedures and the way we work, while maintaining high customer satisfaction.

We are proud of our 4.6/5 customer satisfaction 🌟 and we always want to improve it! That's why we see our Customer care team as a strong asset in our mission to become the finance solution all businesses love.

👩‍💻🧑‍💻As a Customer Success Officer Onboarding 🇩🇪 at Qonto, you will

• Be a Qonto Ambassador! You will delight our German customers by making sure their accounts are activated efficiently and answering all their questions via email and phone.

• Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love.

• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams, etc.).

• Take ownership. You will identify anomalies, optimize and set up new ways of problem-solving and keep your colleagues, internally and externally, up to date on all of this.

🤔 What you can expect

• A clear path to move forward in your career

• An interesting international and multicultural environment

• A team that supports each other to be the best they can be

• Learn new ways of working and continuous improvement techniques

🏅About You

• Experience: You have a first experience in customer support.

• Customer-centric: You show empathy and adapt your speech according to your customers' needs.

• Goal-oriented: You strive to achieve your daily targets.

• Communication skills: You have excellent oral and written skills.

• Mastery: You excel in using SaaS tools (Intercom, Zendesk, Jira).

• Languages: You are bilingual in German, and have a good level of English.

If you read this far and feel like this could be a great opportunity for you, don't let the imposter syndrome prevent you from applying and hit the button "Apply", we'd really love to hear from you!

🎁 Perks

A laptop. An inclusive work environment. A tailor-made career track. And so much more to help you succeed…

Office & Team Life

- A central fully-renovated building in Barcelona with WeWork services

- The latest equipment from Apple

- Monthly team events

- Free coffee and snacks in the kitchen

All our benefits

- Tailor-made Remote Policy

- A competitive salary package (healthcare, commute...)

- 23 days off + 5 Qonto days

- Alan (Seguro) health insurance, Moka Care to take care of your mental health and gym access with Urban Sports Club

- Meal vouchers

- An inclusive environment with a focus on parity: 44% of our teams are women

- Relocation package and visa sponsorship for international talents (we have 60+ nationalities) including access to Busuu to improve your language skills

- Career tracks and mobility opportunities that can match all expectations

💪 Our hiring process:

- A 60 min video call with one of our Talent Acquisition Managers, to better understand your career plan and answer any questions you may have

- A 60 min video call with your future manager, to be aligned on expectations on both sides and to talk about how you would work together

- A remote exercise to evaluate your skills and give you a taste of what working Qonto could be like

- Video calls or onsite interviews with future team members (optional) to help you understand what working at Qonto is like

- A final video call or onsite interview with the manager of your future Department

We will send you an interview guide so you can best prepare yourself.

On average our process lasts 20 working days and offers usually follow within 48 hours 🤞