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Customer Care Agent - French Market đŸ‡«đŸ‡·

Résumé du poste
CDI
Barcelona
Salaire : Non spécifié
Télétravail fréquent
Compétences & expertises
Contenu généré
Compétences en communication
Tick
Teamwork
Intercom
Trello
+1

Qonto
Qonto

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Le poste

Descriptif du poste

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.


Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!


Our values:

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people


Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.


Discover the steps we took to create a discrimination-free hiring process.


The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities, and an optimal level of security (especially on back-office and fraud topics).


Join our Customer Care Onboarding team of 20 people, where you will be specifically working in the existing companies team. This team is led by Marie, and you will be fully dedicated to ensuring customer satisfaction, improving continuously our processes and provide the best service for our company creators.


đŸ‘©â€đŸ’»đŸ§‘â€đŸ’»As a Customer Care Agent (FR) - Existing Companies at Qonto, you will:


‱ Be a Qonto Ambassador! You will delight our French company creators/ investors by making sure their concerned and questions are answered via email and phone (only outgoing calls, not a call center);

‱Be the voice of our customers: The customer's voice is precious, we need to use it in order to continuously improve our product and keep the "WOW" effect along with the relation;

‱Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and give feedback to Ops and Product teams, etc;

‱Take ownership. You will handle specific end to end projects and identify anomalies, optimize and set up new ways of problem-solving by keeping your colleagues up to date on all of this.


đŸ€” What you can expect


‱ An interesting international environment with teammates from around the world

‱ A supportive team that helps each other to be the best they can be

‱ New ways of working and continuous improvement methods

‱ Hands-on culture, take on responsibilities and decision-making.


đŸ€Â About your future manager


Her Background: Marie’s past positions in Fashion, Ed Tech and Insurance allowed her to entertain her customer-centric mindset, which led her to join Qonto in 2024 as a Customer Success Officer.

Then, she had the opportunity to evolve within the 2 French Onboarding teams : Company Creation and Existing Company.

Today, she is the Team Leader of the Existing Company Team.


What she can bring to you:

Marie is a supportive and challenging manager who considers and values her teammates’ professional singularity.

She is driven by helping her team to reveal their full potential and encourages them to think out of the box and get out of their comfort zone.

Joining Marie’s team will have you team-working with the best people and learning a lot about Customer Success, Problem-solving and Project Management.


🏅About You


‱ Experience : You have a first experience in Customer Care or Onboarding (KYC/KYB validation)

‱ Customer-centric: You show empathy and adapt your speech according to your customers' needs, and you have a passion for ensuring customer satisfaction.

‱ Organization skills: You are organized and able to prioritize tasks efficiently, allowing you to achieve your daily targets.

‱ Communication skills: You have excellent oral and written skills both in French and English

‱ Problem-solving skills: You are a problem-solver who enjoys finding solutions to challenges.

‱ Mastery: You are familiar with SaaS tools (Intercom, Jira, Salesforce, Trello).

‱ Languages: You are bilingual in French, fluent in English


At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along â˜ș


🎁 Perks


A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.


- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.


đŸ’Ș Our hiring process:


- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like


We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hoursÂ đŸ€ž



To learn more about us:

Qonto's Blog | Muy Pymes | Forbes.es | Europa Press



To know how your personal data will be processed during your application process or to request its deletion, please click here.

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