You can find out more about the Qonto Way here.

Our beliefs: Our goal at Qonto is to create a warm and welcoming environment where individuals from all walks of life can truly thrive. We've gone above and beyond to ensure that every applicant is evaluated solely based on their skills and potential, rather than their gender, ethnicity, age, (dis)ability, or any other irrelevant factor. Our team consists of 49% international individuals, with 44% women and 20% parents. With this diversity, we are a powerful force! Join us in our mission to build a workplace that celebrates diversity and embraces individuality. Discover the steps we took to create a discrimination-free hiring process.

Our career track: At Qonto, we cherish your unique skills, breaking away from conventional labels like "senior" or "director," and instead, offering personalized career tracks and expertise levels from 1 to 9 that truly celebrate your impact!

The mission of the Customer Care team at Qonto is to guide and help our clients succeed. We are very proud of our 4.6/5 customer satisfaction🌟and we always aim to improve it!

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join a team of 5 people, led by Edouard. You will be fully dedicated to creating and improving processes to reach better customer satisfaction.

👩‍💻🧑‍💻 As a Customer Care Officer at Qonto, you will

• Be a Qonto Ambassador! You will delight our VIP customers by providing sharp, quick technical support and guiding them in using Qonto, answering all their questions via email, chat, and phone;

• Be the voice of our customers by putting yourself in clients' shoes to anticipate their expectations and understand their needs, to continuously improve our product and keep the "WOW" effect along with the relation. Your role is key to allowing us to improve our product constantly!

• Set up internal processes to better respond to customer requests (dashboards, make feedback to Ops and Product teams, etc.);

• Take ownership along with our continuous improvement methodology. You will identify anomalies, optimize and set up new ways of problem-solving, and keep your colleagues up to date on all of this.

🤔 What you can expect

• A clear career path to progress professionally;

• An interesting international environment with teammates from around the world;

• A supportive team that helps each other to be the best they can be;

• New ways of working and continuous improvement methods.

🤝 About your future manager

• Their background: After starting in the banking sector and then in the B2B business, Edouard has combined these two acquaintances with joining Qonto as a Key Account Manager and is now Lead Customer Care;

• What they can bring to you: Wearing both a Customer Care and a Sales hat, he has a lot of advice to share. Edouard also has great method and process improvement skills.

🏅About You

• Communication skills: You have excellent oral and written skills;

• Customer-centric: You show empathy and adapt your speech according to your customers' needs;

• Team spirit oriented: You collaborate with your team members to succeed together, knowing you can count on each other;

• Mastery: You are able to step back from a difficult situation and identify customer pain points. Always striving to improve yourself, you don't hesitate to ask for feedback on your work;

• Languages: You are fluent in French and English.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

🎁 Perks

A laptop. An inclusive work environment. A tailor-made career track. And so much more to help you succeed…

- A central fully-renovated building in Barcelona with WeWork services

- Monthly team events

- Tailor-made remote work policy depending on the job you apply for

- 23 days of paid leave + 5 additional days of paid leave

- Alan (Seguro) health insurance, Moka Care to take care of your mental health and gym access with Urban Sports Club

- An Edenred lunch card: 100% covered

- 50% public transportation reimbursement

-A progressive parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners

💪 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

Thank you for considering joining Qonto. We cannot wait to learn more about you!

One last thing. We recently raised 486M€ in our Series D to ensure we keep growing safely, despite the current economic environment looking a bit gloomy. We revealed our plans for the future here.

To learn more about us:

Qonto's Blog | Business Insider | Metropoli Abierta | Europa Press

To know how your personal data will be processed during your application process or to request its deletion, please click here.