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Customer Success Manager - Montréal (Canada)

Résumé du poste
Salaire : Non spécifié
Télétravail occasionnel
Expérience : > 2 ans
Éducation : Bac +5 / Master
Compétences & expertises
Gestion de projets
Compétences pédagogiques
Recherche et analyse de données
Marketing et ventes
Écoute active


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Le poste

Descriptif du poste

🔎Context of the role:

Are you an aviation enthusiast with airline experience?

As part of the OpenAirlines Customer Success team, you will be in charge of a portfolio of customers and will act as a trusted advisor to them.

You will work jointly with our customers to develop success plans to ensure they achieve their objectives while having a great experience with our solutions and identifying opportunities for further success.

You will be based in Montreal, Canada.

📋The main tasks of the Customer Success Manager are to :

  • Manage onboarding, training and support to airlines’ users

  • Boost customers’ adoption and engagement

  • Monitor the airlines satisfaction and ensure it stays at the highest level

  • Proactively conduct analysis to optimize airlines’ operations, with dedicated consulting offers and in relation with upsell of new products

  • Advocate and liaise with internal teams, including Product, Engineering to improve customers’ experience and share customers’ requirements

  • Provide pre-sales technical support to the Marketing & Sales team

Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), organization (project management, change management) and customer relationships (trusted advisor with interactions at all levels)

Profil recherché

🌟Requirements & skills:

  • Significant experience and understanding with airlines and aviation industry

  • Aeronautical, flight and airlines operations: performance, regulation, planning.

  • Knowledge in fuel optimization, dispatch, safety, punctuality.

  • Ability to listen to the customers and to identify their needs.

  • Advise customers by analyzing data and by proposing improvements.

  • Autonomous and rigorous in managing a portfolio of customers.

  • Transverse project management both with customers and internal teams.

  • Full professional proficiency in English and good oral and written French.

🎗️Education & experience

  • Master of Science Degree

  • Experience with airline operations

  • Previous experience with customers and international exposure

  • Other languages (Chinese, Arabic, Spanish, etc) appreciated

  • Private or commercial aircraft pilot license a plus

Déroulement des entretiens

✨ Salary & Conditions :

💶 Salary: 60k CAD to 85k CAD (includes a fixed part + bonus)

By joining OpenAirlines you will:

🌱 Play a part in creating a more sustainable aviation industry.

🚲 Get an annual Bixi bike pass.

🌞 3 weeks per year of annual leaves.

🩺 Get a a health insurance bonus.

🌴Change your work environment 3 weeks per year with our “work from everywhere” policy.
🧠Grow your potential by participating in conferences, events (DevFest, French Tech…), online courses (Coursera & Udemy), FedEx Day: 24 hours of team innovation, or internal promotion.
🤟Enjoy unique team building activities.
🍾Celebrate achievements with amazing parties and after-work gatherings at the local bar at the slightest opportunity!
🦸‍♀️ Be welcomed by a buddy to ensure a smooth transition into our working environment.

✏️Our hiring process:

  1. Introduction call: Our Recruiter will tell you more about OpenAirlines, and get to know you better, your background, and your interests

  2. Local interview: during this step you will be interviewed on-site or remote by a team member based in Montreal.

  3. Final step: Final interview with the manager : Thomas CXO and the HR.

*To close, our recruitment process: your interviewers will make a decision together regarding your application during the “Debrief meeting”.

We’ll do our best to give you an answer and constructive feedback quickly.*

At OpenAirlines, inclusivity and diversity are our priorities. We hire talents with their own differences and personality.

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