🔎Context of the role:

Are you an aviation enthusiast with airline experience?

As part of the OpenAirlines Customer Success team, you will be in charge of a portfolio of customers and will act as a trusted advisor to them.

You will work jointly with our customers to develop success plans to ensure they achieve their objectives while having a great experience with our solutions and identifying opportunities for further success.

You will be based in Montreal, Canada.

📋The main tasks of the Customer Success Manager are to :

• Manage onboarding, training and support to airlines’ users

• Boost customers’ adoption and engagement

• Monitor the airlines satisfaction and ensure it stays at the highest level

• Proactively conduct analysis to optimize airlines’ operations, with dedicated consulting offers and in relation with upsell of new products

• Advocate and liaise with internal teams, including Product, Engineering to improve customers’ experience and share customers’ requirements

• Provide pre-sales technical support to the Marketing & Sales team

Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), organization (project management, change management) and customer relationships (trusted advisor with interactions at all levels)

🌟Requirements & skills:

• Significant experience and understanding with airlines and aviation industry

• Aeronautical, flight and airlines operations: performance, regulation, planning.

• Knowledge in fuel optimization, dispatch, safety, punctuality.

• Ability to listen to the customers and to identify their needs.

• Advise customers by analyzing data and by proposing improvements.

• Autonomous and rigorous in managing a portfolio of customers.

• Transverse project management both with customers and internal teams.

• Full professional proficiency in English and good oral and written French.

🎗️Education & experience

• Master of Science Degree

• Experience with airline operations

• Previous experience with customers and international exposure

• Other languages (Chinese, Arabic, Spanish, etc) appreciated

• Private or commercial aircraft pilot license a plus

✨ Salary & Conditions :

💶 Salary: 60k CAD to 85k CAD (includes a fixed part + bonus)

By joining OpenAirlines you will:

🌱 Play a part in creating a more sustainable aviation industry.

🚲 Get an annual Bixi bike pass.

🌞 3 weeks per year of annual leaves.

🩺 Get a a health insurance bonus.

🌴Change your work environment 3 weeks per year with our “work from everywhere” policy.
🧠Grow your potential by participating in conferences, events (DevFest, French Tech…), online courses (Coursera & Udemy), FedEx Day: 24 hours of team innovation, or internal promotion.
🤟Enjoy unique team building activities.
🍾Celebrate achievements with amazing parties and after-work gatherings at the local bar at the slightest opportunity!
🦸‍♀️ Be welcomed by a buddy to ensure a smooth transition into our working environment.

✏️Our hiring process:

1. Introduction call: Our Recruiter will tell you more about OpenAirlines, and get to know you better, your background, and your interests

2. Local interview: during this step you will be interviewed on-site or remote by a team member based in Montreal.

3. Final step: Final interview with the manager : Thomas CXO and the HR.

*To close, our recruitment process: your interviewers will make a decision together regarding your application during the “Debrief meeting”.

We’ll do our best to give you an answer and constructive feedback quickly.*

At OpenAirlines, inclusivity and diversity are our priorities. We hire talents with their own differences and personality.