Quality and Project Manager H/F

Résumé du poste
Salaire : Non spécifié
Télétravail occasionnel
Compétences & expertises
Contenu généré
Gestion de la qualité
Efficacité opérationnelle


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Le poste

Descriptif du poste

As a Quality and Project Manager within the Operations Team, you will play a crucial role in ensuring the highest standards of quality. Your responsibilities will include:

  • Proposing and implementing improvements to quality processes.

  • Leading the client onboarding process alongside the Account Managers

  • Monitoring clients to proactively identify and address potential issues.

  • Maintaining and enhancing the existing Knowledge Base.

  • Be able to identify potential blockers before onboarding of a new customer, taking account of Onepilot’s business

  • Collaborating on various projects with the Head of Quality to drive continuous improvement.

Profil recherché

  • Proficiency in Operations

  • Good knowledge of the various tools used in the customer care environment

  • Data-driven mindset with a passion for achieving goals and tackling new challenges

  • Excellent analytical, communication, and research skills

  • Strong team player and confirmed problem solver

  • Willingness to get hands-on when required

  • Fluent in French and English is necessary, a third language is highly appreciated

Déroulement des entretiens

👉 First call to discuss the role & your motivation

👉 Case study (take approximately 1h to prepare) to prepare and discuss with Coralie our Head of Quality

👉 Final Interview with Lucas our COO

Join Onepilot and be part of an innovative team dedicated to building the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.

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