As a Quality Manager within the Operations Team, you will play a crucial role in ensuring the highest standards of quality. Your responsibilities will include:

• Proposing and implementing improvements to quality processes.

• Monitoring clients to proactively identify and address potential issues.

• Maintaining and enhancing the existing Knowledge Base.

• Be able to identify potential blockers before onboarding of a new customer, taking account of Onepilot’s business

• Collaborating on various projects with the Head of Customer Experience to drive continuous improvement.

• Managing TL & QA Specialist’s quality check scores

• Proficiency in Operations

• Good knowledge of the various tools used in the customer care environment

• Data-driven mindset with a passion for achieving goals and tackling new challenges

• Excellent analytical, communication, and research skills

• Strong team player and confirmed problem solver

• Willingness to get hands-on when required

• Fluent in French, German and English is necessary

What we offer

• A pivote role in a fast-paced environment

• Competitive salary and equity package (BSPCE)

• Flexible remote policy (hybrid, not fully remote)

• HR review twice a year to support your professional growth

• MacBook, annual team offsites, all-hands and more!

👉 First call to discuss the role & your motivation

👉 Case study (take approximately 1h to prepare) to prepare and discuss with Coralie our Head of Customer Experience

👉 Final Interview with Lucas our COO

Join Onepilot and be part of an innovative team dedicated to building the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.