KEY RESPONSIBILITIES

• Provide expert assistance to customers and internal teams on platform-related questions;
• Set up and configure lead and client accounts, ensuring a smooth experience;
• Investigate and document technical issues for the Product team;
• Maintain and improve our knowledge base through articles and tutorials;
• Share customer feedback and product improvement ideas;
• Keep up to date with SEO trends and best practices;

• At least 2 years’ experience in Customer Support, SEO, or a similar role;
• Experience in a SaaS environment is an advantage;
• Excellent communication, analytical and organisational skills;
• Team player with a proactive, customer-focused mindset;
• Fluent English required; any additional language is a plus;

WHY JOIN ONCRAWL

At Oncrawl, we love to go far… together! Curiosity, high standards, and kindness guide the way we work, learn, and grow as a team.
You’ll join an international, passionate, and genuine team where ideas flow freely and everyone makes a real impact on our projects and shared success.
Here’s what the Oncrawl adventure brings you:

• Everyday flexibility: adaptable working hours and up to 3 remote days per week
• RTT
• Edenred meal card (€8/day, 60% covered)
• Alan health insurance, 60% covered
• Access to the Wellpass program (formerly Gymlib) for the sports membership of your choice
• Training budget to keep learning and growing
• Happy You : +2 paid vacation days once you pass your trial period

And above all, a vibrant and caring team culture, fueled by seminars, workshops, and shared moments throughout the year

RECRUITMENT PROCESS

1. HR Interview
2. Case Study & Presentation
3. Team Fit Interview
4. Reference Call
5. Final Offer