Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.  

Job Description

Warranty Assessor

40 hours per week

Milan, Hybrid

Are you an automotive fan? Have you gained experience in a position related to handling warranty cases? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Warranty Assessor to join our team in Milan.

The Role

The main purpose is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments. The Warranty Assessor, in accordance with the directions of the Project Manager (PM), must:

• Manage day by day warranty claims and/or pre-approval according with daily workload;
• Verify warranty policies and procedures application;
• Check claims integrity;
• Check claims correctness according with Customer systems;
• Address claims control according with Dealer behavior and deficiency;
• Self-assessment on managed cases on weekly basis;
• Communicate with Customer about cases in analysis;
• KPI results reporting

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop and phone

Working pattern: 

• Location: Milan
• Monday – Friday, 9 am to 6 pm
• Milan - Hybrid

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the following experience:

• Knowledge of warranty terms and rules
• Understanding of workshop processes
• Proficiency in mechanical and electronic diagnostics
• Familiarity with technical documentation
• Strong interpersonal and communication skills
• Effective collaboration across functions
• Initiative, independence, and results orientation
• Flexibility and problem-solving ability
• Proficiency in Italian and English

If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you!

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Repair Optimization & Compliance 

• Learning Solutions 

• Distribution & Sales Performance 

Our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSX Purpose 

To empower Movers and Makers to thrive in our ever-changing world 

The MSX Mission 

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. 

The MSX Vision 

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.