Company Description

Here at MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow.

Do you have strong communication skills, a proactive attitude, and a passion for customer service?

Become our Customer Service Representative!

Job Description

Your daily tasks will include:

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

What we offer:

• Permanent position with an indefinite contract from the beginning.
• Salary: €22.000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training…).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

• You have a C2-level proficiency in English.
• You are preferably available full-time.
• Previous customer service experience is highly desirable.
• You will be working from our Barcelona office in a 50% hybrid position, with the first 3-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.

Additional Information

Do you think you're the ideal person for this position? We want to meet you! Apply quickly and we’ll review your application.

About MSX:

With over 5,000 employees in more than 80 countries worldwide, our teams provide industry-leading expertise across:

Consumer Engagement Parts,

Accessories & Service Performance

Actionable Insights Diagnostics & Repair Enhancement

Warranty and Repair Efficiency

Technical Information

Learning Solutions Sales Performance

Building trust since 1931, our proven track record means we now partner with nearly every automotive manufacturer in the market.

MSXI’s Purpose

To empower Movers and Makers to thrive in our ever-changing world.

MSXI’s Mission

To leverage our mobility expertise, the creativity of our global teams, and the power of technology to create innovative, tailor-made solutions.

MSXI’s Vision

To improve every journey in the world of mobility.

MSX is an equal opportunity employer and actively encourages applications from eligible and qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. As participants in the Disability Confident scheme, we guarantee interviews to all disabled applicants who meet the minimum criteria for the vacancy.

Let me know if you need help crafting a cover letter or tailoring your CV—happy to help!

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.