Miuros

Miuros

Quality Assurance Engineer

  • CDI 
  • Télétravail total possible
  • > 3 ans

La tribu

Miuros

Miuros

    Le poste

    Quality Assurance Engineer

    • CDI 
    • Télétravail total possible
    • > 3 ans

    About

    Miuros is THE Customer Service Performance Platform.

    In a context of booming customer service demand, assuring the best quality experiences is a strategic imperative for customer service people.

    Miuros helps managers and team leads to use all their data to improve the quality and performance of their teams.

    We do this by combining extensive experience in customer services with AI expertise, to create a unique software platform.

    Our solution seamlessly integrates with existing Customer Service Management technologies (Zendesk, Freshdesk, Salesforce) to bring customer service data to life, creating actionable insights to streamline operations — and empowering the whole company to create an outstanding customer experience.

    Backed by an investment of more than 2.2 million euros, Miuros is growing internationally with customers all over Europe and the US.

    Job description

    What we’re looking for

    We are looking for a Quality Assurance Engineer to join our team. As our first full-time QA Engineer, you will be responsible for creating and implementing a strategy for quality coordination and testing, with the goal of increasing the overall quality of our products and easing the work of our development and CSM teams.

    Why should you join Miuros?

    • Join a small tech team, where you can really contribute to shaping our processes, architecture and culture.
    • Be part of an international company, proud to represent 10+ nationalities
    • Jump on a train that is accelerating fast, as Miuros is backed by VCs and growing fast on customers, revenue and organization.
    • Enjoy flexible hours and the possibility to work remotely

    Responsibilities

    As our first full-time QA Engineer, you will:

    • Write test cases and scripts, initially to be tested manually and eventually automated
    • Test new features before launch and increase our E2E testing coverage to minimize regression
    • Review and validate specifications and acceptance criteria to develop effective test plans and prepare test datasets
    • Identify and monitor KPIs for product quality
    • Plan, implement and continuously optimize the testing process and overall quality strategy (don’t just firefight)
    • Test current products to identify, document and track bugs, deficiencies and inconsistencies
    • Classify and help troubleshoot issues reported by customers
    • Report to our CTO and work closely with product management and development team

    Preferred experience

    Expectations:

    • You have an analytical mindset and problem-solving skills
    • You have attention to details and like to spot corner cases
    • You are fluent in English, you can communicate what you have in mind effortlessly and can write documentation
    • You are a team player, with a great interpersonal and communication skill

    Technical experience:

    • 3+ years of experience as a QA Engineer
    • 2+ years of experience implementing automated E2E testing with tools such as Selenium or Protractor, ideally in Javascript/Typescript
    • 2+ years of experience exploring, analyzing, cross-checking data by writing SQL queries

    Meet the team

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