About Mindflow

At Mindflow, we’re redefining what’s possible with Agentic AI hyperautomation. We’ve built the world’s largest API library—4,000 integrations, 150,000 operations, and a state-of-the-art no-code interface—so that our AI Agents have real autonomy and deliver operational excellence at scale.

Recognized as a top global startup and a leader in AI and cybersecurity, our team is passionate about building breakthrough technology that transforms the way organizations work. We serve enterprise and scale-up clients across Cybersecurity, IT, DevOps, and AI, delivering powerful automation with real impact.

We’re on the verge of our Series A: it’s an exciting time to join a rapidly scaling company at a pivotal growth phase. You’ll have the opportunity to work with a passionate, top-tier team, directly influence our trajectory, and help shape the future of automation.

What we do

• Develop cutting-edge AI-driven automation solutions adopted by major enterprises (CAC40, Fortune 500, leading scale-ups).

• Foster a collaborative, innovative environment where everyone contributes and can make a difference from day one.

• Focus on bold ideas, robust execution, and delivering lasting value for customers.

• Value diversity, learning, and personal growth as much as product excellence.

Perks

• A flexible and remote-friendly environnement. From France and Europe! (50% of the team are parents and love the Mindflow work policies).

• An attractive compensation, with pre-Series A early equity at stake.

• An ideal playing field: traction, product with top feedback & legitimacy, a market to take.

• The advantages of an early stage startup: great freedom of means, tools, many possible playgrounds, great speed to learn, test, and innovate.

• …without the usual disadvantages such as lack of means or low salary: Mindflow has healthy finances to offer great pay and the best tools to perform.

• A ship that will sail: this is a unique career opportunity for the person who will join us. We are growing fast and steady.

We’re looking for a talented, sharp, enthusiastic Customer Success engineer to join our adventure. You’ll have the autonomy to innovate, the resources to execute, and a team that values your expertise. If you thrive on challenge and want to be part of something big, we’d love to meet you.

Mindflow is experiencing rapid growth and regularly onboarding new clients. We’re looking for enthusiastic, technically skilled, and autonomous professionals ready to play a key role in customer success and build deep internal expertise in cybersecurity.

This position is strategic to strengthen client engagement, develop tailored solutions, and support Mindflow’s technical growth. This role could be called Customer Success Manager in other companies.

Your mission

We’re looking for a talented, sharp, enthusiastic Customer Success engineer to join our adventure. You’ll have the autonomy to innovate, the resources to execute, and a team that values your expertise. If you thrive on challenge and want to be part of something big, we’d love to meet you.

Mindflow is experiencing rapid growth and regularly onboarding new clients. We’re looking for enthusiastic, technically skilled, and autonomous professionals ready to play a key role in customer success and build deep internal expertise in cybersecurity.

This position is strategic to strengthen client engagement, develop tailored solutions, and support Mindflow’s technical growth. This role could be called Customer Success Manager in other companies.

Enabling growth (Presales)

Managing demos and proof of value (40%)

• Meet with prospective customers to understand their automation use cases and technical ecosystem.

• Manage customer onboarding and training to ensure full adoption of Mindflow’s features.

• Provide technical support and guidance to the Sales team during customer meetings, demos, and RFP reviews.

• Design tailored workflows and demos adapted to specific needs.

• Identify and add necessary integrations to enhance solutions.

• Collect, organize, and relay product feedback from customer interactions.

Delivering value (Customer Success)

Be the trusted customer advisor (30%)

• Act as the primary technical point of contact for customers to ensure their success using Mindflow.

• Leverage your expertise to provide best practices and guidance for operational optimization.

• Proactively identify potential issues and recommend optimizations to maximize customer value.

• Build and maintain strong relationships through regular check-ins to ensure satisfaction and success.

• Serve as liaison between customers and internal teams (engineering, sales) to communicate customer needs and market trends.

• Contribute to technical documentation and knowledge base development to improve customer experience and internal training.

• Continuously improve Customer Success processes and help develop strategies to increase retention and satisfaction.

Building trust (Customer Support)

Deliver world-class support (20%)

• Analyze, troubleshoot, and resolve technical issues reported by customers in collaboration with the engineering team.

• Respond promptly and accurately to technical customer inquiries.

• Monitor case progress and manage customer expectations.

• Report issues, limitations, and organize bug tracking.

• Use Mindflow to automate parts of the Customer Success workflow and improve efficiency.

Driving expansion (Upsell)

Turn customer success into growth (10%)

• Collaborate with the Sales team to define and execute expansion plans, including feature adoption, new use cases, and increased usage.

• Monitor product usage patterns to detect signals for growth, and turn those into concrete action plans.

• Act as a growth advisor, not just a support resource — guiding customers toward deeper product integration and ROI realization.

Must-have

• Strong technical aptitude with the ability to understand complex architectures and advanced use cases.

• Builder mindset: motivated to create solutions, automate processes, and develop internal resources.

• Communication skills: Excellent interpersonal and strong customer empathy.

• Autonomous and organized, capable of managing multiple projects and priorities.

• Proven 4 years minimum experience in Customer Success or Presales.

Nice-to-have

• Experience within IT/Cyber or complex SaaS solutions

• Experience in startups or dynamic, innovative environments.

If you’re thinking, “This sounds pretty great but do I really fit?”—apply anyway. Seriously, just do it.

• Intro call (30m)

• Call Team Lead (45m-1h)

• Case Study (1-2h)

• Take home test (1-3h)

• Founder call (30m)

• Team discovery (15m-30m)