Since the creation of Mercateam, our commercial growth has been exponential: every month, tens of top manufacturing sites start using Mercateam to help their employees being much more efficient.
The deployment team is responsible for implementing Mercateam’s solution once a partnership has been signed by the Sales team. As a Mercateam SaaS implementation consultant, you will be responsible for assisting our clients with the implementation of our SaaS solution, from setting up the platform to user autonomy.
The missions are organized around 3 axes:
1. Project & Consulting
Gather, understand, and analyze customer processes:
Conduct comprehensive analysis of existing customer processes to understand their challenges and needs.
Utilize product and industrial expertise to support clients in the transition from current state (as is) to desired state (to be).
Monitor action plans and roadmap progress:
Configuration and setup:
Configure the platform to align with identified client needs and ensure seamless data integration.
Adapt Mercateam settings to meet specific client requirements.
Internal continuous improvement:
Participate in internal projects aimed at reviewing and improving company processes and organization.
Contribute innovative ideas to support Mercateam’s strong annual growth.
2. Product Expertise
Feedback gathering and product improvement:
Collect and analyze client feedback to contribute to the continuous improvement of Mercateam’s product.
Act as a Mercateam product expert, providing in-depth knowledge and support to clients.
Training and Go-live support:
Train end-users on how to effectively use the solution according to their needs.
Ensure client autonomy until Go-live, offering technical and functional support post-implementation.
Handover the project to customer success team post-deployment for ongoing support.
3. Industrial Knowledge
Industry challenges :
Apply extensive industrial knowledge to support the implementation and optimization of Mercateam’s solutions in various manufacturing settings.
Ensure that the solutions provided are tailored to meet the specific needs and challenges of the industrial sector.
Best practices and standards:
Promote and implement industry best practices and standards in client projects to enhance efficiency and productivity.
Stay updated with the latest trends and advancements in industrial management / Industry 4.0 to continuously improve Mercateam’s offerings.
Site visits:
Experience: First experience in a similar environment & position and/or in consulting
Interpersonal Skills:
Excellent communication skills and ability to simplify technical concepts.
Ability to work in a team and manage client relationships.
Organizational skills and attention to details
Good knowledge of industry is a plus
Technical Skills:
SQL would be a plus
Knowledge of no-code integration/automation would be a plus
Languages: Proficiency in French and English, both written and spoken (other languages will be a plus:))
An HR call with Anaelle, our Talent Acquisition manager - 15 minutes
A video interview with Valentin, Ops & implementation manager - 45 min
Case study in our offices with Léa, Head of implementation & Valentin - 1h30 + Team fit
A video interview with Adrien our CEO - 30 min
Ces entreprises recrutent aussi au poste de “Gestion de projets”.
Noisy-le-Grand
Viroflay · Saint-Lô