Mention

Mention

NYC Account Manager (bilingual)

  • CDI 
  • New York

La tribu

Mention

Mention

  • Big Data, SaaS / Cloud Services
  • De 15 à 50 salariés

Le poste

NYC Account Manager (bilingual)

  • CDI 
  • New York

About

About Mention
Mention changes the way companies monitor and manage their online presence. We are focused on helping companies of any size know what’s being said about their brand, competitors, and industry.

  • Over 750,000 professionals using the Mention platform in 125+ countries from companies such as Edelman, L’Oreal, ComCast, Soylent, Warner Music Group, and Penguin Random House
  • Thousands of signups every month
  • Two offices: Paris and NYC
  • A team of 40 passionate people!

About the Customer Success Team
The Customer Success team is the face of Mention. As an Account Manager, you’ll have the responsibility of making sure our enterprise customers are achieving success while using our tool and you will also assist with growing our organization.

Job description

Responsibilities
PLEASE NOTE This job requires fluent Spanish, only applicants who meet this criteria will be considered.

  • Manage customer onboarding to make sure customers are set up for success
  • Review customer usage and strategize with customers to help them become better users of Mention
  • Ability to renew & generate expansion revenue from existing clients
  • Analyze, organize, and communicate customer feedback to the Product, Marketing, and Sales teams
  • Respond quickly to customer-submitted questions and requests
  • Plan and conduct detailed webinars and tutorials
  • Develop strong relationships with our customers to ensure retention.
  • Develop a deep understanding of Mention’s capabilities, use cases and internal processes
  • Keep up to date on Social Listening industry and competitive landscape

Benefits

  • Working in a fast growing startup with highly talented & passionate people.
  • Competitive salary with strong incentives on results.
  • Commuter and wellness benefits
  • 401k options
  • Flexible work from home policy

Preferred experience

Requirements

  • 1-3 years of of work experience in client facing roles, ideally in account management, sales or business development roles
  • Ability to work independently, take initiative and manage multiple priorities
  • High attention to detail and strong execution skills
  • Familiarity with Industry softwares (Google Drive, Salesforce, Salesmachine, Intercom)
  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
  • Passion for building relationships with people/customers.
  • Excellent writer and communicator.
  • English native, Fluent Spanish
  • New York based
  • BA/BS degree or equivalent

Meet the Mention team

Mention

Mention

NYC Account Manager (bilingual)

  • Permanent contract 
  • New York
Questions and answers about the offer
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