Responsibilities
PLEASE NOTE This job requires fluent Spanish, only applicants who meet this criteria will be considered.

• Manage customer onboarding to make sure customers are set up for success
• Review customer usage and strategize with customers to help them become better users of Mention
• Ability to renew & generate expansion revenue from existing clients
• Analyze, organize, and communicate customer feedback to the Product, Marketing, and Sales teams
• Respond quickly to customer-submitted questions and requests
• Plan and conduct detailed webinars and tutorials
• Develop strong relationships with our customers to ensure retention.
• Develop a deep understanding of Mention’s capabilities, use cases and internal processes
• Keep up to date on Social Listening industry and competitive landscape

Benefits

• Working in a fast growing startup with highly talented & passionate people.
• Competitive salary with strong incentives on results.
• Commuter and wellness benefits
• 401k options
• Flexible work from home policy

Requirements

• 1-3 years of of work experience in client facing roles, ideally in account management, sales or business development roles
• Ability to work independently, take initiative and manage multiple priorities
• High attention to detail and strong execution skills
• Familiarity with Industry softwares (Google Drive, Salesforce, Salesmachine, Intercom)
• Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• Passion for building relationships with people/customers.
• Excellent writer and communicator.
• English native, Fluent Spanish
• New York based
• BA/BS degree or equivalent