What You’ll Do:

• Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts

• Develop strong relationships with clients within the first 30 to 60 days of their subscription

• Establish yourself as a trusted advisor and product expert for Meltwater’s Radarly platform

• Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges

• Construct and manage complex Boolean logic queries and analytics

• Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more

• Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform

• Drive user engagement by developing and executing tailored empowerment plans

• Coordinate and prioritize project tasks, manage timelines, and maintain project plans

• Communicate project status and deliverables effectively with internal and external teams to ensure client success

• Ensure client satisfaction through follow-up, responsiveness, and effective communication

• Track milestones and document client interactions and insights for future reference

What You’ll Bring:

• Bachelor’s degree or currently enrolled in university (in any specialization)

• Previous experience in a client-facing software support role preferred, ideally within a software editing company, MarTech software, or a Digital Marketing Agency

• Ability to solve complex problems by breaking them down into logical components

• Empathy and ability to comprehend customer needs, quickly establishing strong relationships

• Business acumen and understanding of diverse departmental and industry requirements

• Exceptional organizational and project management skills

• Passionate about the digital ecosystem, online media, the social web, and big data

• Business proficiency in English & French

• The ability to legally work in the country of hire is required for this position.