Customer Success Management Intern

Lizee is a fast-growing startup that offers a SaaS (eCommerce & Logistics) and certified white-label logistics services for brands and retailers to launch them, in just a few weeks, into the circular economy thanks to the rental and resell of their products.

The solution allows the management of all e-commerce and logistics flows for an optimal, seamless and profitable service.

With these new circular business models, brands and retailers can operate their sustainable transformation, clear inventory without discounting, target new consumers, and boost margins.

Clients include leading brands like Decathlon, Maje, Picture, SKFK…

Our HQ is in Paris and our playground is the World.

If you are a rock-star in what you do and you are interested in changing the face of retail, you may well be at the right spot!

👉 www.lizee.co

You will join the CSM (Customer Success Manager) team and report to the CSM charged with the brands whose logistics are managed by Lizee.

Your mission during the 6 months will be:

• Assist the CSM in the run phase of its strategic clients
• Set up the web platforms and product catalogs of the new clients of Lizee

Main responsibilities:

Support of the CSM with her strategic clients

• Support of the CSM during the run phase of its strategic customers

Configuration of the new rental platform

• Set up of the rental website from the new client: conception and design (images, video, copywriting) of the platform under the guidance of the CSM
• Manage the development of the website with the expert at the clients’ side
• Website verification on different devices and language check
• Set up of the notification emails

Management of the creation the product catalog

• Set up of the product files
• Set up of the delivery mode
• Management of the content and design of the product sheets with the product expert at the customers’ side
• Verification of the product sheets

Actions before the final delivery of the platform

• Verification of the entire customer journey before the delivery of the configured rental website to the client

Management of the restock phase requested by the customer

• Set up of the restocking phase (change of collection/seasonal products) with the client
• Definition of the schedule with the client and internal departments
• Creating new products under the direction of the CSM and according to the customer brief
• Coordination with the logistics department

• Final (or second last) year of business school
• Very strong interest in circular economy, SaaS and digital technology
• High sensibility to digital technologies
• You can work autonomously and take initiative
• Flexibility and adaptability
• Good communication skills
• English is mandatory
• A first use of no code is a plus (Matomo, Integromat, Sylius, Prismic)

• (Online) interview with the CSM
• Use case
• Phone interview with our head of CSM Pauline