🤓 Lengow, an intelligent and automated e-commerce platform :

Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

All jobs are open in Nantes/ Paris/ Barcelona.

⌨️ Your main tasks would be as follows :

• Provide functional and technical support to our merchants and ensure their satisfaction in the daily use of our Lengow/ Netrivals platform (by phone or ticketing tool) in a considerate accurate, timely and qualitative manner,
• Ensure that merchants can use all the features offered by our solution
• Escalate issues to our Technical support team : Reproduce, qualify and write summaries of the various incidents,
• Suggest customer documentation updates or creation in order to reduce the need for assistance.
• Liaise with the customer success manager in order to report and alert them in case of difficulties in using Lengow.

🪜 Hiring Process :

• HR interview with Alexandre our Talent Acquisition Manager
• Manager interview with Julian, Customer Support Manager and Sophie (Head of support).
• Technical test with Julian
• References, then hiring promise.

🏹 We are looking for someone with the following experiences and skills:

• You are fluent French/ English and German is a plus.
• You have an experience in support software.
• You are resolutely customer oriented, empathetic and patient
• You are recognized for your analytical and synthesis skills,
• You have a technical background (or strong personal interest) and you like being a problem solver !
• You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
• You are autonomous, proactive and resourcefully
• Ideally you have experience in e-commerce

✨ Joining Lengow is also an opportunity to benefit from many advantages :

• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance.
• Hybrid remote policy
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets.
• Remote allowances
• Professional events (Devoxx, Meetup ...) and regular internal events.