ABOUT THE COMPANY
Lemonway simplifies complex and regulated payment transactions for marketplaces 🍋
We provide a dedicated payment solution for crowdfunding platforms and B2B/B2C/C2C marketplaces across Europe.
Our innovative SaaS solution empowers over 400 platforms to securely collect funds while adhering to regulatory frameworks such as DSP2, Payment Agent, KYC, and AML/CTF.🚀
With a diverse team of 140 Lemon Heroes from 21 different nationalities, we foster a multicultural environment.🌎
Having recently raised €35 million in Series B funding, we are poised for rapid growth.
Join our fast-growing scale-up and be a part of one of the most exciting and innovative solutions in an expanding market!
- Collaborate with a motivated and talented team of 140 employees from diverse backgrounds
- Shape the future of payment by tackling complex and innovative challenges
- Develop your skills in a rapidly growing fintech environment
Within the Operations department, and reporting to the Team Lead Customer Care, the mission of the Customer Care team is to provide an excellent experience to all our customers in the daily use of our products and services.
As a Senior Customer Care Manager, you will play a crucial role in managing a primarily German-speaking portfolio of clients as we expand our reach in the German market. You have the flexibility to choose either our office in Paris or work remotely from Germany. While we are actively seeking office options in Germany, please note that we currently do not have established offices there.
Your responsibilities will involve building and maintaining long-term sustainable relationships with your portfolio of clients, understanding their unique needs, and driving customer satisfaction. This position will primarily focus on serving German-speaking clients, leveraging your language skills and cultural understanding to provide exceptional support and expertise.
To offer a managing presence and ensure that you have continuous support, I, as the Team Lead of Customer Care, will travel regularly to visit you if you are working remotely in Germany.
Responsibilities for the Senior Customer Care Manager role :
PROACTIVE ADVISORY AND GROWTH
We are seeking an experienced, customer-focused individual with a deep understanding of payment processes, fluent proficiency in German and English, and a proven track record in building strong client relationships. You possess excellent communication skills, and technical expertise, and thrive in a dynamic and fast-paced environment.
Desired skills :