🎯 Role Overview

As a Chalet Manager, you will be responsible for the day-to-day operation of a luxury chalet. Working alongside a private chef and chalet hosts, you will lead the front-of-house service, coordinate guest logistics, and act as the main point of contact for all in-chalet matters.

This is a highly hands-on role requiring a strong sense of service, excellent leadership, and an ability to think ahead and solve problems quickly and calmly. You will ensure the property is always presented impeccably and that our guests receive an exceptional, personalised, and discreet experience from start to finish.

🧭 Key Responsibilities

1. Chalet Operations & Leadership

• Oversee daily chalet operations in close collaboration with the chef and chalet hosts

• Lead by example and ensure service, housekeeping, and maintenance standards are consistently met

• Supervise, motivate, and support your team to deliver a seamless guest experience

2. Guest Service & Experience

• Be the main point of contact for guests throughout their stay

• Provide warm, personalised, and discreet service from check-in to check-out

• Anticipate guest needs and proactively resolve any issues or special requests

3. Front-of-House Duties

• Prepare and serve breakfast daily

• Oversee dinner service setup and clearance in coordination with the chef and hosts

• Ensure drinks, snacks, and service items are always available and beautifully presented

4. Housekeeping & Chalet Presentation

• Maintain the chalet to Bramble’s luxury standards, including hands-on support with cleaning, turndown service, and laundry

• Monitor the presentation and cleanliness of all spaces throughout the day

5. Guest Logistics & Pre-Arrival Planning

• Coordinate guest itineraries and holiday plans pre-arrival with the Guest Relations team

• Arrange and manage in-resort bookings, restaurant reservations, and experiences

• Liaise with resort staff and partners to ensure smooth delivery of all services

6. Inventory & Property Management

• Manage stock levels, ordering, and chalet supplies

• Report and follow up on any maintenance or technical issues

• Ensure all health, hygiene, and safety protocols are strictly observed

• Proven team leadership experience in a luxury or boutique hospitality environment

• Hospitality qualification and/or minimum 2 years’ experience in high-end guest services

• Solid understanding of fine dining and wine service; pairing knowledge is a plus

• Fluent in spoken and written English; French or German is an asset

• Highly organised, adaptable, and calm under pressure

• Warm, hands-on attitude with a meticulous eye for detail

• Discreet, professional, and impeccably presented

• Genuine passion for mountain life and delivering unforgettable guest experiences

All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.