Your future missions: 

• Coordinate the resources and means to deliver the service on the perimeter of mobile apps development. Including but not limited to Mobile Developers (Front and Back end), QA testers, Web Developers, Data Analysts. 

• Orchestrate the requests from the different Product Owners and Run/Scale Manager. 

• Operationally manage the relevant part of the outsourcing contracts. 

• Ensure the proper execution of incident, change, service request, problem, configuration, capacity, and performance management processes in compliance with commitments made or subscribed to. 

• Study and implement actions for the continuous improvement of operational processes and ensure continuous alignment of managed services with business needs; as well as resources 

• Responsible for operations in accordance with contractual service level objectives; the overall quality and compliance of the service provided; 

• In charge of reporting, KPI, SLA and other reports on the quality of operations; 

• Participates in review meetings and steering committees; 

• Responsible for contract cost management and, in this context, business optimization

First and foremost, we love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit.

Requirements

• Advanced degree in engineering or technical/scientific field of study

• +5 years in Engineering

Secondly, in this specific position, it will be important for you to:

• 8+ years of experience on the delivery of complex IT programs/projects. 

• 5 years’ experience in a leadership role & managing resource. 

• Mobile app development experience 

• Project/Program management 

• Perfect mastery of agility 

• Outsourcing contract management 

• Incident and change management 

• Strong communication skills in both French and English. 

• Proactive in processes building, autonomous & reactive, solution orientated 

• Ability to work independently and take the lead on sometimes sensitive topics. 

• Excellent interpersonal skills, able to build and maintain effective working relations with all stakeholders 

• High focus on customer services and quality through a strong attention to details and rigor) 

• Experience in an international environment 

• Strong coordination & prioritization skills/ Strong sense of urgency 

• Monitoring and anticipating risks continuously. 

And Finally, You May Not Be An Expert With All Requirements Listed Below, However, You Must Show Great Curiosity In Understanding The Non-mastered Technologies

• Quality assurance and testing knowledge

• Reporting and analytics

• Knowledge of confluence, service now, TFS DevOps and Tosca

• CRM & Data