As the true conductor of operations, you lead a team of Project Leads and ensure operational excellence and strong usage growth across a portfolio of strategic projects. You report directly to the COO and work cross-functionally with all key teams.

You actively support your teams in driving adoption and engagement, ensuring the success and impact of each client project.

Beyond execution, you play a key role in structuring, optimizing, and scaling our operations, in an international environment.

Missions

🔹 Team Leadership & Management

• Manage and support a team of Project Leads (with diverse profiles and experience levels, and potentially manage teams across different countries)

• Provide clarity, structure, and prioritization in a fast-paced environment

• Help teams manage complex and demanding client portfolios

• Support Project Leads in driving usage and adoption to ensure the success of client projects

• Identify risks, arbitrate, and support decision-making

🔹 Strategic Vision & Performance

• Monitor operational and financial performance of projects

• Deliver high-value analysis and recommendations to the COO

• Identify improvement levers and drive their implementation

• Ensure achievement of performance and client satisfaction targets

🔹 Structuring & Scaling Operations

• Structure processes to support growth and improve efficiency

• Build and continuously improve a robust and scalable operational playbook

• Standardize practices across teams and projects

• Identify and deploy tools (especially AI-driven) to automate and optimize client support

• Collaborate closely with Product, Sales and Growth teams across multiple geographies

• We are looking for a structured, analytical, and impact-driven profile, comfortable in a demanding and fast-growing environment.

• Significant experience in operations, strategy consulting, or a high-performance environment (scale-up, consulting firm, etc.)

• Strong organizational and prioritization skills

• Ability to manage multiple topics simultaneously with rigor and composure

• Strong ability to step back, improve processes, and bring structure

• Natural leadership and ability to grow and develop a team

• Comfortable navigating complex, constantly evolving environments

• Appetite for challenges and ambitious environments

• Fluency in both French and English is required ; proficiency in German is a plus

🌟 Why join us?

• A key role at the heart of operations with strong business impact

• A unique opportunity to structure, optimize, and scale

• A committed, demanding, and supportive team

• A wide range of high-impact, strategic topics

• Full compensation package: 50–60k€

🌱 Additional Information

• Alan health insurance

• A Swile card with a 60% contribution from Karos

• Implementation of the sustainable mobility package

• 15-min screening call with the Hiring Manager

• 45–60 min in-depth interview with the Hiring Manager

• 45–60 min peer interview with a Strategic Operations Manager

• 1h30 case study (including preparation time + presentation & discussion)

• 1h “meat the team” with cross-functional team members

Ladies, this offer isn’t written inclusively just for show. We know many women don’t apply if they don’t have all the listed skills. Take the leap! Gentlemen, we also welcome your applications!