Kameleoon empowers brands to build better products and digital experiences. It is the only optimization solution with Web Experimentation, Feature & Full Stack Experimentation, and AI-Driven Personalization capabilities in a single unified platform.

Designed to pull all teams together, Kameleoon supports both product and marketing-led teams to increase visitors engagement and power growth.

Kameleoon has a team of +180 people present all over the world: US, Canada, Germany, France, Italy and Eastern Europe. It works with more than 700 medium and enterprise-sized companies worldwide, making it the top SaaS platform for AI-driven experimentation and personalization. These include leaders in ecommerce and retail, media, travel, automotive, financial services and health such as Toyota, BPCE, Fnac Darty, Canada Goose… and many others!

Missions

As part of strengthening the Kameleoon Consulting team and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and experienced Customer Success Manager.

Under the leadership of a Customer Success Team Leader, you will be in charge of the successful retention and expansion of a customer portfolio and contribute as presales consultant to help close new deals.

If you are assertive, business-driven, curious and have a track record of delivering high customer satisfaction and success, the Senior Customer Success Manager role at Kameleoon could be the right position for you.

In this role you will...

• Onboard & train new customers on Kameleoon solution and ensure proper tool adoption
• Secure customer renewals by maintaining a high customer health score all along the customer lifecycle
• Act as the main point of contact for your customers and assist them in the use of our solution
• Manage the coordination of delivery projects (A/B test and personalisations implemented by our integrators team)
• Provide CRO and UX improvement consulting advice to your customers
• Provide technology and market insights/trends to your customers
• Contribute to improve our overall anti-churn strategy and internal processes
• Drive the expansion of your customer portfolio through both projects/service and licence/product upsells
• Deliver perfect product demonstrations & presales presentations to our prospects to help our Sales close new deals
• Provide our product team with customer feedback and insights to help prioritize and adapt our roadmap

Profile

What are we looking for?

• 3+ years of successful experience as Customer Success Manager for a SaaS solution
• Tech-savvy (ideally a first experience in a technical or advanced data-related position)
• Interest in presales is a must (experience in presales is a plus!)
• English Native with good command of French or bilingual (English/French) 
• You are excited about the idea of joining a fast-growing and innovative company

Recruitment process

1) Interview with a CSM and the Customer Success Team Leader

2) Interview with the Chief Customer Officer

3) Interview with Country manager and CEO

The benefits of working at Kameleoon

• Offices in the heart of Paris (Opéra), with a great rooftop!
  
• A dynamic team and a stimulating work environment
• Be part of a company that is growing rapidly worldwide: starting from Europe and now developing in full speed in the US & Canada!
• An international environment, with the possibility of joining our team in North America for temporary assignments
• Daily interactions with the Sales, Product, R&D and Marketing teams (which are in the same office)
• 25 + 7 days vacation per year
• Hybrid remote work
• Alan for health insurance & Swile for luncheon vouchers (€8/day)
• Lots of convivial moments + an annual International Team Event in Europe

Interested? Click on apply now!