Customer Success Intern

1-click & chill ✨ We are JUST, the magic button which turns any online shopping experience into an unforgettable ride.

Our purpose? Make shopping easy, fun and smooth. Just as it should be!

For brands, we simplify the checkout step by offering a 1-click buying option. What for?
To optimise your buying journey, increase your conversion rates and make your clients come back, and not only once. As e-commerce experts, we are here to help you develop your online business.

For shoppers, we remove everything that can make online shopping frictional: passwords, forms and accounts. In a word, we make them gain time AND spend a great moment.

Created in 2021, and supported by Otium Capital, BPI France and top business angels, our headquarters are based in Paris.

Wanna get to know us a little more? Discover our job offers right now! Our JUSTers can’t wait to meet you!

Missions

We are looking for a Customer Success Intern who will work closely with the Revenues & Operations teams to build the best customer journey and deliver a strong value to our merchants. This role is at the heart of our customer-centric strategy and our human approach to business.

You main missions will be:

• Support the Customer Success Manager in the follow-up of his customers
• Follow the customers in real time, answer their problems
• Act as the customer’s spokesperson by identifying and communicating to the Product team the platform’s weak points or development opportunities.
• Develop new internal processes to increase efficiency and responsiveness to our customers
• Perform various analyses (conversion rate, number of shopping carts generated per Just) and provide recommendations

This internship is available from July 2023 for a duration of 6 months.

Profil

• You are currently in a business school
• You are looking for a gap year or an end-of-studies internship
• You have good interpersonal skills and excellent oral and written communication skills (french and english)
• You have an analytical mind, like to solve problems
• You are organized, versatile and responsive
• You are attracted by start-ups and the e-commerce environment

• HR Call (20min)
• Case study
• Restitution of the case to Benjamin, co-founder (1h)
• Meeting with Jérémy, co-founder (30min)

Please apply at this link: https://just.crew.work/jobs/6384963fb678bfc96e15c980