You will be Jump’s first Customer Success Manager in the UK, playing a key role in launching and scaling our customer experience in a brand-new market. As the first CSM on the ground, you’ll help set the standard for how we onboard, support, and retain our first UK customers, and you’ll build the foundations of our local Customer Success function as we grow.

• You will be the flag-bearer for an exceptional Jump experience, ensuring every interaction is clear, fast, and high quality.

• You will support the clients in your portfolio at every stage of the Jump lifecycle, starting from the moment they sign their permanent employment contract (onboarding, day-to-day support, long-term success).

• You will answer client questions and support them through multiple channels: email, phone, chat, and social media.

• You will be trained by subject-matter experts so you can support clients on HR, legal, and payroll topics and become a trusted point of contact.

• You will work closely with Tech, Product, Ops, and Marketing to provide the right answers and solutions, and to continuously improve our product and operations based on client feedback.

• You will help us structure and scale our UK support activity by building processes, knowledge content, and new solutions to optimise how we support clients as we grow.

😎 Why Jump?

• You will work with an incredible team composed notably of ex-Doctolib, ex-Leboncoin, ex-PayFit, ex-Ubisoft, and ex-Amazon employees.

• You will benefit from BSPCE (stock options) and an attractive package consisting of a fixed salary of €30k and a variable of €15k (€1,250 monthly uncapped with an accelerator for exceeding targets which is 100% individual). It only depends on you!

• You will contribute to changing the lives of thousands of freelancers in France and Europe.

• You will enjoy a hybrid work environment (with remote work possible).

• Office in Paris (rue Portefoin in the 3rd arrondissement)

• English is your native language, or you speak it as if it were

• You have up minimum 3 years of experience as a Customer Agent, Customer Success manager or account manager.

• You are a problem solver: nothing can stop you!

• You are ambitious and want to participate in a crazy entrepreneurial adventure

• You have a sense of organization: you are able to multitask and prioritize your daily workload

• You are a problem solver, and even more when it’s customers’ problems !

• You are passionate and curious: you are constantly on the lookout and love interacting with your peers… you are in perpetual learning mode #testandlearn

Our recruitment process:

• Screening Interview - 30 minutes with Nico our VP Ops

• Business Case - A practical case with Nico, VP ops, and maybe Nicolas, Chief Executive Officer.

• Optional : Behavioural Interviews - Informal discussions with other Jumpers to ensure cultural fit!