InUse

InUse

Customer Success Engineer

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 3 years

The company

InUse

InUse

  • Artificial Intelligence / Machine Learning, Connected Objects, SaaS / Cloud Services
  • From 15 to 50 employees

The job

Customer Success Engineer

  • Permanent contract 
  • Paris

About

InUse is developing a strategic partnership with a leading industrial player, to create an innovative digital platform for the food & beverage industry.
In this context, we are looking for a Customer Success Engineer with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

Job description

InUse is developing a strategic partnership with a leading industrial player, to create an innovative digital platform for the food & beverage industry.
In this context, we are looking for a Customer Success Engineer with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

Your mission 👇

As a Customer Success Engineer, you will develop a deep knowledge of the production processes and use cases of customers in the food & beverage industry. You will join a project team who works directly with customers and in daily collaboration with the R&D team. The position is data oriented, its meaning and its exploitation. You will then need to have a vision of the entire data integration chain, from the connectivity of industrial machines to the restitution of data analysis.

What you’ll do ✏️

  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Impact global performance of factories and their route to sustainability
  • Leverage data to create value added services for the industry leaders engaged in the program
  • Develop a portfolio of digital service for the targeted persona such as:
    o Curative maintenance to help workers to restart faster the equipment
    o Predictive maintenance to help production technicians to anticipate failures
    o Quality optimization to help quality managers to reduce natural resources waste
  • Investigate best-in-class industry problem resolutions through curiosity and continuous self-development
  • Build prototypes for industry specific issues which can integrate sensors, hardware and advanced data analytics
  • Travel and meet with customers onsite to discover and understand their needs
  • Ensure customers are updated on new product features and have developed a roadmap to implement
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
  • Identify industry challenges and actively suggest better solutions
  • Gather customer product feedback to help product management define the product roadmap
  • Partner closely with R&D and Product Management teams to translate business needs and product requirements into new solutions for customers.

Preferred experience

About you 💪

  • 5+ years of experience in a customer-facing role within a data-oriented organization. SaaS experience is a benefit.
  • Strong analytical skills, rigorous, curious and prone at delivering within schedule.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Consistent track record of highly professional customer service in a fast paced, dynamic environment. Motivated by new technologies and industrial IoT. An experience in the manufacturing industry and in particular food & beverage is a benefit.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Comfortable within international customers evolving in global organizations in a multi-cultural environment. Fluent in English, a second language is a benefit.

Meet the InUse team

InUse

InUse

Customer Success Engineer

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 3 years
Questions and answers about the offer
  • Ajouter aux favoris
  • Partager sur Twitter
  • Partager sur Facebook
  • Partager sur Linkedin

Notre sélection d'articles pour vous

Inspirez-vous avec une sélection d'articles