InUse

InUse

Customer Success Engineer

  • CDI 
  • Boulogne-Billancourt
  • Bac +5 / Master
  • > 3 ans

La tribu

InUse

InUse

    Le poste

    Customer Success Engineer

    • CDI 
    • Boulogne-Billancourt
    • Bac +5 / Master
    • > 3 ans

    Cette offre a été pourvue !

    About

    InUse is developing a strategic partnership with a leading industrial player, to create an innovative digital platform for the food & beverage industry.
    In this context, we are looking for a Customer Success Engineer with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

    Job description

    InUse is developing a strategic partnership with a leading industrial player, to create an innovative digital platform for the food & beverage industry.
    In this context, we are looking for a Customer Success Engineer with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

    Your mission 👇

    As a Customer Success Engineer, you will develop a deep knowledge of the production processes and use cases of customers in the food & beverage industry. You will join a project team who works directly with customers and in daily collaboration with the R&D team. The position is data oriented, its meaning and its exploitation. You will then need to have a vision of the entire data integration chain, from the connectivity of industrial machines to the restitution of data analysis.

    What you’ll do ✏️

    • Empathize with every aspect of the customer experience, putting customers’ needs first.
    • Impact global performance of factories and their route to sustainability
    • Leverage data to create value added services for the industry leaders engaged in the program
    • Develop a portfolio of digital service for the targeted persona such as:
      o Curative maintenance to help workers to restart faster the equipment
      o Predictive maintenance to help production technicians to anticipate failures
      o Quality optimization to help quality managers to reduce natural resources waste
    • Investigate best-in-class industry problem resolutions through curiosity and continuous self-development
    • Build prototypes for industry specific issues which can integrate sensors, hardware and advanced data analytics
    • Travel and meet with customers onsite to discover and understand their needs
    • Ensure customers are updated on new product features and have developed a roadmap to implement
    • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
    • Identify industry challenges and actively suggest better solutions
    • Gather customer product feedback to help product management define the product roadmap
    • Partner closely with R&D and Product Management teams to translate business needs and product requirements into new solutions for customers.

    Preferred experience

    About you 💪

    • 5+ years of experience in a customer-facing role within a data-oriented organization. SaaS experience is a benefit.
    • Strong analytical skills, rigorous, curious and prone at delivering within schedule.
    • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
    • Strong interpersonal skills and experience building strong internal and external relationships.
    • Consistent track record of highly professional customer service in a fast paced, dynamic environment. Motivated by new technologies and industrial IoT. An experience in the manufacturing industry and in particular food & beverage is a benefit.
    • Diplomacy, tact, and poise under pressure when working through customer issues.
    • Comfortable within international customers evolving in global organizations in a multi-cultural environment. Fluent in English, a second language is a benefit.

    Meet the team

    This content is blocked
    Youtube cookies are required to show you this content
    Questions and answers about the offer
    • Ajouter aux favoris
    • Partager sur Twitter
    • Partager sur Facebook
    • Partager sur Linkedin