InUse is developing a strategic partnership with a leading industrial player, to create an innovative digital platform for the food & beverage industry.
In this context, we are looking for a Customer Success Engineer with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

Your mission 👇

As a Customer Success Engineer, you will develop a deep knowledge of the production processes and use cases of customers in the food & beverage industry. You will join a project team who works directly with customers and in daily collaboration with the R&D team. The position is data oriented, its meaning and its exploitation. You will then need to have a vision of the entire data integration chain, from the connectivity of industrial machines to the restitution of data analysis.

What you’ll do ✏️

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Impact global performance of factories and their route to sustainability
• Leverage data to create value added services for the industry leaders engaged in the program
• Develop a portfolio of digital service for the targeted persona such as:
  o Curative maintenance to help workers to restart faster the equipment
  o Predictive maintenance to help production technicians to anticipate failures
  o Quality optimization to help quality managers to reduce natural resources waste
• Investigate best-in-class industry problem resolutions through curiosity and continuous self-development
• Build prototypes for industry specific issues which can integrate sensors, hardware and advanced data analytics
• Travel and meet with customers onsite to discover and understand their needs
• Ensure customers are updated on new product features and have developed a roadmap to implement
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
• Identify industry challenges and actively suggest better solutions
• Gather customer product feedback to help product management define the product roadmap
• Partner closely with R&D and Product Management teams to translate business needs and product requirements into new solutions for customers.

About you 💪

• 5+ years of experience in a customer-facing role within a data-oriented organization. SaaS experience is a benefit.
• Strong analytical skills, rigorous, curious and prone at delivering within schedule.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly professional customer service in a fast paced, dynamic environment. Motivated by new technologies and industrial IoT. An experience in the manufacturing industry and in particular food & beverage is a benefit.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Comfortable within international customers evolving in global organizations in a multi-cultural environment. Fluent in English, a second language is a benefit.