What you will do:
You will be part of our Wholesale Client Services team which focuses on supporting our corporate clients, both for new businesses as well as existing customers with their banking needs. The whole team collectively will take responsibility for the operational effectiveness of the client relationship, helping clients and Relationship Managers (RMs) navigate HSBC’s Global Network, Local Coverage, and Product Support Teams. You will manage all aspects of client servicing for an assigned group of RMs within our Global Banking portfolio, ensuring industry leading high quality of service is delivered at all times.

In this role you will:

•    Be accountable for client onboarding for clients across the product range offered by the Bank by taking ownership of all client maintenance and servicing activities including ad hoc client queries and escalations. These may come from the clients or via the RMs and both require prompt follow-up action on outstanding operational matters.
•    Develop and maintain a strong professional relationship with all stakeholders internal and external. You will be expected to interact with clients and a wide variety of internal teams such as Account Opening, Know Your Customer (KYC), Regulatory Teams, Credit Services, Global Payments Services and Global Trade Receivables Finances amongst others on a daily basis.
•    Proactively manage all aspects of Client Service with a focus on a high quality of service being delivered to clients and act as an escalation point regarding service or operational control issues whilst contributing to the overarching enhancement of client experience by identifying and progressing improvements or re-engineering efforts for the benefit of all.
•    Actively support the team by sharing knowledge and information to help build technical competence across the function, through training and teamwork.
•    Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations at all times.

You should apply if you have: 

•    Professional work experience in the financial services industry ideally within a client services / operations environment.
•    Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered .
•    Strong relationship management and networking skills with the ability to engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
•    A strong understanding of Global Banking clients, and the products offered to them, along with a willingness to learn and manage client onboarding.
•    Proven ability to work well under pressure and prioritise competing demands .
•    Self-motivated, positive, curious with a solution oriented mindset.

Even if you feel you do not fit 100% of our qualifications, we encourage you to not let this hold you back from applying if you believe this is the role for you.