Responsibilities:Responsible for all sales activities in store within Hermès standards of image and services worldwideIncluding identifying customers' needs, developing client relationships, sales, and delivering post-sales servicesAchieving sales target and maintain high level of customer service, product knowledge and operational proceduresBuild and maintain long-term relationship with customers by providing excellent customer experienceProactively receive and recruit walk-in customer, maintain KPI customersAssist with inventory and special projects as neededBe part of a collaborative and inclusive teamOther duties as assignedRequirements:Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacityStrong motivation in becoming a Hermès Ambassador and providing excellent customer serviceStrong commitment towards teamworkEnergetic, passionate and positive working attitudeExcellent in presentation, interpersonal and communication skillsGood command of Mandarin, English is a plus"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"