Key Responsibilities

• Handle all back office operation tasks including general administration, maintenance, uniform, etc.
• Responsible for reporting and analysis, ensure information is well transmitted to related parties
• Be a real partner to sales team by providing quality follow up for all customer service cases
• Work with related teams on customer service/aftersales service related issues in a timely and professional manner
• Ensure all company policies/procedures in store are followed and manage archiving for relevant documents
• Assist with implementation and accurate use of digital tools
• Monitor overall floor operations and provide support when needed
• Be responsible for the application of procedures related to internal control and health & safety
• Identify system weakness of boutique and advise plan of improvement
• Handle other duties as assigned

Skills and Knowledge

• Minimum 3 years' experience in luxury retail or 6 years' experience in a multi-tasking customer-oriented environment
• Motivated to learn and improve
• Proactive, self-initiated, detail minded, creative, good team player, good communication skill
• Flexible, good common sense and good problem-solving skill
• Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus
• Familiar in computer operation with very good knowledge on usage of excel

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"