The Team:The Omnichannel Customer Development & Client Relations Management (CDRM) team is a retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.The Opportunity:As the Client Events Coordinator, you will play an integral role in supporting all customer experience activities by helping the VP and Managers within the department. With an innovative approach to business development and client experience, you will help develop programs that grow the business through recruitment of clients, their engagement, and retention. You will report directly to the Manager of Client Events.You will also be responsible for logistical duties as well as all retail/client regional animations including but not limited to metier events, holiday activations, craftsmen events, personalization events. You'll be responsible to submit, record and process all invoices and keeping up to date spending records. You will assist with vendor contracts.You'll track all event inventory and materials, creating post-event recaps, archive all event photos and communication tools/collateral. You will oversee the internal communications for the team for the intranet announcements - sharing updates on team calendar, recaps and write-ups. You will help develop competitive analysis research on different client experiences topics to help local and global groups keep abreast of latest market innovations.About the Role:

• Create and update animation guideline documents for all in-store regional animations.
• Lead preplanning calls for in-store activations to ensure all internal partners are aligned and all communication is clear for all teams.
• Create event recaps and year event recap books. Upload and manage all event photo archive.
• Support and manage retail animation activities by coordinating and executing all logistical tasks assigned by the Manager including but not limited to: communicating with vendors, coordinating with warehouse on inventory movements, creating logistical charts, managing on-site contacts, coordinating attendance with the store.
• Help overseeing and managing the animations budget process including but not limited to: following all accounting, finance and internal audit requirements related to setting up all new vendors, processing, tracking and recording all invoices and budgets and maintaining an accurate and up-to- date event invoice ledger at all times.
• Manage and oversee the organization and tracking of records to all inventory items belonging to the Client Experience department including past and present props, materials, porcelain, crystal and archives housed in the corporate offices, off-site warehouses, or external vendors.
• Provide updates to Manager on a regular basis on all delegated tasks. Practicing timely follow up and anticipating department needs.
• Develop competitive research on relevant client experience topics
• Manage and report all client experience communication announcements for the team in partnership with the Internal communications team.
• All other duties assigned by supervisor

Decision-Making Responsibility

• Yes

Supervisory Responsibility

• YES
  • Supervises all vendors (caterers, installers, entertainment, security, etc.)
  • Help mentor the client experience intern

Budget Responsibility

• YES
  • Processes, tracks, and records all submitted events invoices and maintains an accurate and up-to-date Master Events budget. Master Budget guidelines are set annually by the finance/accounting/internal audit department as well as the Senior Manager of Client Services.

About You:

• 1-2 years' experience in similar role and/or environment
• Hands-on event planning experience and logistics management
• Strong planning & organizational skills with a sense of priority for deadlines and attention to detail
• Excellent budget management skills
• Proven ability to continuously multi-task and be flexible in high stress situations
• Demonstrated resourceful problem-solver
• Self-starter and ability to work independently
• Possess strong work ethic and be an enthusiastic team player
• Must be flexible to travel, as needed
• Proficient in negotiation skills
• Strong knowledge of Microsoft Office & PowerPoint

The range for this position is $59,583.33 - $70,416.67 annually. Actual rates are determined based on the job, location, and individual experience.We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview: Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here. Our Commitment: Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"