Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Developer Relationship Engineering Team

Thanks to a successful partner program and the development of multiple internal services, Gorgias’s Developer relation team is looking for a seasoned engineering manager to continue to support its growth. Notably, the team should continue to grow in size and support the following domain:

• Design central generic data models that would rule all the Ecommerce platforms Gorgias currently supports (Shopify, Magento, BigCommerce, WooCoommerce, Recharge…) by offering a structured model for the main objects (customers, orders, transactions, tickets…) thus enabling automation, analytics, and actions to scale on all platforms at once. This data will feed other Gorgias teams beyond the sole engineering department by exposing a public API.

• Emit, collect, and store structured events for the main domains of Gorgias: Support tickets, Billing events, User interactions with the platform. The goal is to guarantee events’ atomicity and unicity given millions of daily interactions. You should be able to promote idempotency of events.

• Interact with other teams to understand their needs in terms of modeling and data requirements. These models should be made accessible through data pipelines and APIs.

• You should be able to design software that takes into account auditing trails, security standards and allows us to derive investigations of security issues from them.

• The team is currently composed of 4 senior FS/BE engineers and the goal is to scale the team in number of contributors and scope

About the Role

• Gorgias started its journey into event-driven architecture 1.5 year ago, and needs a new manager to promote and accelerate this change

  A great part of the actual challenge is to normalize the complexities around the EDA systems, especially how to design the software for eventual consistency, idempotency, and keeping the transactional boundaries safe

  Your role is to ensure the team can gear towards innovation through this architectural transformation, the Developer relations (DevRel) is a central piece in our organization and has ownership of our main Core domains (Tickets as Gorgias is a Helpdesk and Customers)

• The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Belgrade (Serbia), and Bucharest (Romania). Our work arrangement is hybrid, with a requirement of two days per week in the office.

What You'll Do

• Design strong models and APIs in collaboration with senior ICs taking into consideration both external and internal developers’ constraints

• Specify abstraction levels to our data models and ingestion pipelines to guarantee reusability and maintainability at scale

• Work closely with a senior manager, a product manager, and a product designer within a CRM tribe. The goal is to align the vision of the squad within the tribe and align with your peers to set up clear and actionable goals for the team

Who You Are

• 5+ years experience in back-end

• 2+ years of experience as a team lead or in an engineering manager position

• Experience with high-traffic applications and continuous development/deployment

• Experience with distributed systems and asynchronous workloads

• Big plus if you have managed through architectural transformations, especially from Monolithic ones heavy on cron-jobs towards Event-driven architecture

• Desirable experience with Kafka, Python

• You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment

Company Perks and Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖 5 weeks of vacation (We follow each country's appropriate PTO Laws)

• 🍼Paid parental leave

• 💻Latest MacBook Pro or equivalent

• 🩺Complimentary private health insurance (we use Alan)

• 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)

• 🍴Personal credit card to buy lunches during the week (we use Swile)

• 💆Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚Get up to €2000 of learning material (includes books, courses, training sessions, etc.)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people! & the video of the September 2023 P&E team retreat in Romania)

Engineering Team Culture

• Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

• You should join us if you want to ship stuff fast without scarifying quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

• We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com