Customer Success Manager UK Market 🇬🇧 - FoodTech

Résumé du poste
CDI
Paris
Salaire : Non spécifié
DĂ©but : 07 janvier 2024
Télétravail fréquent
Expérience : > 6 mois
Éducation : Bac +5 / Master
Compétences & expertises
Surveillance des opérations
Aircall
Slack

Flynt
Flynt

Cette offre vous tente ?

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Le poste

Descriptif du poste

Your main mission will be to train, follow and care for our dear customers throughout their life at Flynt.

For several months, Flynt has launched on the UK market 🇬🇧:

  • You open the international CSM team

  • You join Swami and William, the 2 Sales UK

  • SMB and Key Account market

It will be divided into 3 key parts:

Training / Monitoring

Manage your account portfolio - Be the REVENUE MANAGEMENT expert for them. You will have the important responsibility of ensuring that each of your clients increases the profitability of their business tenfold thanks to Flynt. To do this, you will ensure that the Flynt tool no longer has any secrets for them. That they master all of the functionalities, particularly those essential for optimal use, while ensuring that they are adapted to their particularities. You will propose scenarios to your client while implementing a strategy and profitability.

Acceleration

You will use your commercial fiber to offer your customers new Flynt products in order to provide them with even more value (detection of new needs, demo of new features, annual commitment).

Retention

Finally, you are responsible for retaining your customers as much as possible and implementing various actions to limit churn and ensure that they are fully satisfied with the tool (e.g. monitoring performance indicators, collaboration with technical teams to improve the products, partnership actions).

Tools: Salesforce, Aircall, Modjo, Slack, Notion

Our offer

  • Start date: flexible!

  • Full-time permanent contract

  • 2 days of remote per week

  • €10 on Swile per day worked (50% covered by Flynt)

  • 50% support for the Navigo pass

  • Package: fixed + variable + BSPCE


Profil recherché

  • You are native English OR bilingual English

  • You also have a correct level (writing/speaking) in French

  • It’s a plus if you have experience / project in Food / FoodTech

  • You know how to take initiatives, you are curious and proactive

  • You have an intrapreneurial spirit


DĂ©roulement des entretiens

  • 1st “discovery” interview: 30 min with Cyril, Sales Ops, to present the company, the position in more detail and understand your aspirations.

  • 2nd “technical” interview: 45 min in our premises with Thibault, CEO to dig into your achievements and your learning wishes in more detail. This interview will also be an opportunity to do a “role play” on a customer simulation.

  • 3rd “culture and fit” interview: 45 min / 1 hour in our premises, with Thibault, CEO, then part of the team to present our environment to you and measure your ability to thrive there. This will also be an opportunity to answer your last questions.

  • Reference check then offer 🎁

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