The launch of Famileo USA is going to be an exciting project and adventure for us all. We are looking for someone adaptable, who will be motivated to take on different missions as they arise. You are expected to be a driven, well-spoken and friendly Customer Success Representative who can work effectively in a small team.

We are offering an opportunity to contribute to the project under a VIE contract. First, you will spend a few months working from our Saint-Malo offices under a French contract. Then, depending on the evolution of the travel restrictions you and the project team will go and live in America (East Coast) to launch Famileo USA.

Your responsibilities will be multiple, as we expect Famileo USA to grow fast over the next few years. You will:

• Serve as the primary contact for the onboarding of new customers: implementation, training, as well as post launch support
• Be the main point of contact between Famileo and our customers in North America
• Be the link between Famileo’s internal development teams and our American customers, to ensure that their views are represented in future product roadmaps

Duration of the VIE contract: 12 months with possible renewal
Location of the VIE: presumably Washington, DC
VIE starting date: early 2022, depending on the evolution of the travel restrictions

• Experience working in a dynamic customer facing role: customer success, sales, account management.
• Driven, self-motivated, enthusiastic and with a “can do” attitude
• Excellent communication and interpersonal skills
• Flexible approach, able to operate effectively with uncertainty and change
• Work experience in the US or with Americans is a plus

A first call with the Head of International Expansion
1 or 2 interview(s) at our Saint-Malo offices with a brief case study