Main duties

The mission of the Customer Success Representative is to deliver a very high-quality service to customers and prospects by identifying, meeting and exceeding their expectations at each interaction.

Your main missions will be:

• Provide exceptional customer service and support through email, phone and chat,

• Respond to level 1 technical questions from B2B and B2C (access and registration, use of products and online tools…),

• Troubleshoot candidate issues with proctoring and testing platforms,

• Identify and escalate problem and technical issue to the appropriate team,

• Share customer feedback to drive product improvement.

Non-exhaustive list of tasks

Preferred experience / Education / Job requirements / Skills

• Computer skills / troubleshooting skills,

• Excellent interpersonal skills and a good team spirit,

• Strong and rapid learning capacity,

• Flexibility, responsiveness, and ability to adapt their work according to peaks of activity,

• Ability to manage priorities,

• comfortable working on new tools,

• Previous experience in customer success is a plus.

Languages required

• Fluent French and professional English, both written and oral (TOEIC C1).

The candidate must be based in Amsterdam.

• Interview with the HR Team

• Interview with the Managers

• Check references