Network Engineer

Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year.

Today, we are at the turning point of our development, looking for new talented team players.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, SMS), and to increase their own KPIs (NPS, leads conversion, revenue…).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services.

Customer success stories: Carrefour, Air Liquide, Essilor, SNCF, La Poste, ManoMano, Meilleurtaux.com, Solocal, Leboncoin…

Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year. 

Today, we are at the turning point of our development, looking for new talented team players.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, SMS), and to increase their own KPIs (NPS, leads conversion, revenue…).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services.

Customer success stories: Carrefour, Air Liquide, Essilor, SNCF, La Poste, ManoMano, Meilleurtaux.com, Solocal, Leboncoin.

Network Engineer - Paris, France

EVPN-VxLAN/MPLS IP fabric for datacenter and international backbone infrastructures

About you

We propose you to join our Ops team in order to cover Network Operations, at the heart of the Diabolocom service. Ops team participates in the deployment and operational maintenance of our SaaS platforms, on a Hybrid Cloud basis.

The Diabolocom Hybrid Cloud is composed of on-premise infrastructure distributed amongst 5 dedicated colocations around Paris and Germany and public clouds (AWS / GCP / OVH).

Offering solutions with a high level of security and availability, and certified environments, notably PCI-DSS and HDS (health data), the network is the keystone of the infrastructure of the company.

In a context of strong development, Diabolocom is working on the evolution of its infrastructure, gradually turning to an IP fabric and working on the implementation of a Pure IP infrastructure (L3 network up to the hosts) while taking into account the new needs in 2022 such as IPv6 deployment.

In this context of strong development, we are looking for personalities capable of committing themselves to our existing challenges!

Within the Network part of Ops team, you will be in charge of the design of the new architecture, setting up labs in order to validate the technical solutions with the aim of converging towards an IP Fabric, while allowing flexibility between the Public Cloud and on-premise infrastructures as well as to prepare the international deployment of Diabolocom main SaaS platform using NetOps approach, by integrating the network into the operational IaC and work on the implementation of an intelligent system to mitigate and prevent restraints and breakdowns. In parallel, routine operations cover the deployment of private interconnection with our customers both by direct cross-connect and by VPN links, the maintenance of the network in production and constant supervision of the backbone.

If you are technically minded, you will have the opportunity to visit and operate within the Diabolocom co-locations and PoPs.

At Diabolocom, you will:

Co-architect new paradigms for infrastructure evolution

Develop labs in order to validate and verify implementation choices

Be in charge of the network and its global vision

Make recommendations on the best technical choices given the evolution of network technologies

Exchange with the customer-facing teams for the interconnections to customers and standardize the solutions

Define KPIs and collect results to measure network performance

What we are looking for:

You are curious, always a source of proposals

You are on the lookout for new technologies and are always ready to learn new things

You master the basics of L2 and L3 networks and BGP/OSPF/IS-IS protocols

You are experienced at least in Cisco or Juniper and always looking to expand your familiarity with other vendors

You have an appetite to optimize and automate systems

You have the security of the infrastructure in mind

You are fluent in English, both written and spoken

You have excellent interpersonal skills and are not afraid to solve problems :)

What’s in it for you:

- You’ll have a three-week onboarding to get to know our product, our teams and our culture!

- You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧

- You’ll have first choice IT equipment 

- Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!

- Remote friendly: up to 2/3 days per week

- Lunch vouchers: Swile card

- Team building events : Athens, Meribel, Ibiza, Porquerolles… what’s next? 😎

- Be part of a company at a key moment of its growth, with lots of opportunities 🚀

- You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!

- A context to work in where your ideas are listened to and valued, and in which you can easily contribute and make a difference

- We offer opportunities to learn and grow

The technical scope of the Networks teams:

IaC network scripting and automation under Ansible and Python

Zero Trust Infrastructure and Autoprovisioning

IPsec Point-to-Point VPN, Juniper SRX platform

Deployment of IPv4/IPv6 MP-BGP, MPLS LDP and RSVP networks

Deployment of IP BGP EVPN-VxLAN fabric

L2 network and MLAG link management on Cisco stack

SNMP network monitoring (NMS) and Streaming Telemetry (Prometheus timeseries)

IPAM monitoring and assistance to System Ops teams

Deployment of lambda, DWDM network maintenance

Day to day evolution of edge routing policies

Mastery of Juniper, Arista and Cisco solutions

Recruitment process:

Call or Visio with Anna, Talent Acquisition Manager

Visio with Sergey, our CTO

On-site interview with David, our COO, and the Ops Team (to meet your future colleagues :) )

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.