Head of IT Security - Paris, France

Come join the future of customer experience.

Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced a double-digit growth each year. Today, we are at the turning point of our development, looking for new talented team players.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Diabolocom accompanies both Customer Care and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms), and to increase their own KPIs (NPS, leads conversion, revenue…).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. Besides, we operate our own voice and Internet networks.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com, Essilor, Solocal, Younited Credit, Wonderbox, papernest…

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

About you

To sustain the company’s growth, we are creating the position of Head of IT Security at European level to assist our CTO who has been performing this role until now, in addition to other responsibilities.

The Head of IT Security is responsible for:

• Security of our information systems and production cloud platforms
• Permanent compliance with our certifications (PCI DSS Level 1, HDS)
• Obtaining new certifications (SOC 2 type 2 or ISO 27001, SecNumCloud)

At Diabolocom, you will:

• Contribute to the identification and analysis of risks within Diabolocom
• Draft, develop and maintain the security policy and all documentation related to information security
• Contribute to the maintenance of or compliance with safety standards and applicable regulations
• Implement internal security audits and manage external audits
• Support technical teams in identifying and correcting technical vulnerabilities
• Support the implementation of security processes and tools with users
• Raise awareness, train and advise all Diabolocom teams on IT security
• Support pre-sales teams on security-related topics

What we are looking for:

• Engineering school with a specialisation in IT security
• 5 years experience in IT Security
• Knowledge of one of the following certifications: PCI-DSS, HDS, ISO 27001 or SOC2
• Understanding of topics related to technical architectures and cloud technologies (APIs, databases, microservices), as well as desktop environments
• Autonomous, precise and rigorous, you like to teach people and you enjoy working in a team
• You are comfortable in a scale-up culture, with an organization that leaves plenty of room for personal initiative
• Excellent oral and written communication in French and English, and ability to summarize

What’s in it for you:

• We offer a multicultural environment with teams in 5 countries across Europe (and expanding)
• We are at a pivotal stage in our development with a significant acceleration of our growth
• We offer opportunities to learn and grow
• Work topics in a demanding (real time, high load) cloud sector mixing application services and telecoms
• Great work atmosphere and regular company events, barbecues, team buildings…
• Hybrid-work policy

Recruitment process:

• Call with Jade, our Talent Acquisition Manager
• Visio with Sergey, our CTO
• Case study (1h maximum)
• Visio with David, our COO
• On-site interview with Frédéric, our CEO, David, Sergey, and the tech team (to meet your future colleagues :) )