About the Role

• Project Management: Lead the implementation process, including planning, execution, and monitoring. Ensure projects are delivered on time, within scope, and meeting expectations.

• Client Relationship: Build and maintain strong relationships with clients, understanding their needs and advocating for their success.

• Stakeholder Communication: Facilitate regular check-ins with clients and internal stakeholders to provide updates, address issues, and manage expectations. You’ll collaborate closely with solution architects, sales, product, customer success, and solution engineering teams.

• Technical Integration: Work closely with technical teams to manage IT integrations and ensure seamless integration of our software with client systems.

• Change Management: implement concrete actions to ensure that users adopt the solution on the field

• Quality Assurance: Ensure the quality of deliverables and conduct thorough testing to validate that solutions meet client requirements.

• Continuous Improvement: Gather client feedback and collaborate with the Product team to drive improvements in our implementation processes and products.

Within 1 month, you will:

• Attend onboarding and master product training.

• Shadow experienced team members and take ownership of your first implementation project.

Within 3 months, you will:

• Lead implementation projects independently and solve specific technical and operational challenges.

• Collaborate with clients to define action plans based on desired business outcomes.

Within 6 months, you will:

• Successfully deliver multiple implementation projects, ensuring client satisfaction and adoption of our solutions.

• Identify and implement process improvements to enhance the efficiency and effectiveness of our implementation methodologies.

What You’ll Bring
Essential skills & experience:

• Native or Fluent in English

• Strong project management and organizational abilities.

• Technical proficiency in integration and software implementation.

• Proactive approach to understanding client needs and driving successful outcomes.

• Excellent communication skills in both French and English

• Ability to manage multiple projects simultaneously and prioritize effectively.

• Knowledge of the telecommunications industry, including understanding network infrastructure, key players, and regulatory environment, is a plus.

• Proven success managing cross-functional initiatives, balancing multiple priorities, and driving outcomes that are valuable for the client.

• Proficiency in German or knowledge of German professional culture is a plus.

Education & Qualifications

• 4+ years in project management, implementation, or technical consulting in the Enterprise B2B sector.

• Graduate degree in business organisation or strategy. A certification Computer Science, Engineering, or a related field is a plus.