DataGalaxy is a leading data and AI product governance platform that enables organizations to connect strategy, product management, discovery, and business impact in a unified experience. The platform empowers cross-functional teams to collaboratively design, deliver, and scale trusted Data & AI products with measurable business value.

Founded in France in 2015 and rapidly expanding in the United States, DataGalaxy is trusted by over 200 global enterprises, including Dior, Airbus, and SwissLife. The company is committed to driving data culture and literacy by helping organisations operationalise data governance and unlock the full potential of their data assets.

Our values: Be intentional. Be clear. Be bold. Be humble.

The position of Data Governance Consultant at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As Data Governance Consultant, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy by providing advice.Mission:

• Managing a client portfolio in collaboration with Account Managers:
• Support them on a daily in the use of the product
• Analyze and prioritize the needs
• Assist with implementation and best practices
• Ensure their loyalty to increase account revenue through upselling
• Answering technical and product questions to help clients get the most out of DataGalaxy
• Evaluating user experience and recommending improvements
• Contributing to strategic account committees.
• Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients.
• Monitoring platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention, account growth
• Collaborating with the Product team (customer feedback and requests)
• Creating and maintaining content, deliverables, and best practices
• Managing and animating the user community (User Groups on-site & virtual)