🚀 Mission

6 months internship, based in Paris.

Audit, redesign, and optimize our onboarding processes for strategic carrier accounts. You will act as the right hand to our team of 6 Key Account Project Managers. Your mission is to reduce the time-to-value by eliminating friction points and implementing scalable solutions, allowing the team to focus on high-value advisory tasks.

🎯 Key Outcomes

1. Audit & Process Diagnostic

• Journey Mapping: Document the current customer journey and identify every touchpoint.

• Inventory: Audit existing templates and identify gaps in our current toolkit.

• Bottleneck Identification: Pinpoint the specific friction points that slow down deployment.

• Voice of the Customer: Evaluate current customer satisfaction regarding their onboarding experience.

2. Implementation & Optimization

• Process Redesign: Co-create a new onboarding workflow with clear phases and milestones.

• Standardized Playbooks: Develop playbooks tailored to different customer segments and use cases.

• Template Library: Build a comprehensive library (Kick-off decks, Steering Committees, Action follow-ups, Training reports).

• Branded Communication Kit: Create materials to help our customers communicate Dashdoc’s value internally to their own teams.

• Automation: Propose and implement recommendations to automate repetitive tasks.

• Alignment with Company Values: Care, Ambition, Passion, Speed.

• Analytical Mindset: You enjoy breaking down complex processes into simple, efficient steps.

• Solution-Oriented: When you see a problem, you come with three potential solutions.

• Communication Skills: You are a strong writer and can create clear, structured, and visually professional documents.

• Customer Empathy: You understand that behind every process, there is a user to satisfy.

• Autonomy: You are comfortable interviewing internal stakeholders and taking the lead on projects.

• Freight Transport or Industry interest: You have strong interest in the freight transport or industrial sector. Previous experience/internships in the transport industry would be a bonus !

• Discovery Call (20 min): To get to know you and understand your career goals.

• Deep-Dive Interview (1 hr): To explore your past experiences and core skills.

• Case Study (1.5 hrs): To evaluate your problem-solving abilities and your potential in the role.

The overall recruitment process typically takes 2-3 weeks.

At least one stage of the process will take place in person at our Paris and/or Nantes offices.