The Account Manager is the primary point of contact of an assigned portfolio of hotel clients. You will be reporting to the Regional Team Leader. (the N+1 must be adapted depending on the region)

Your mission will be to guarantee a best in class relationship between our department and our clients. To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales

Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts - national as well as international.

The Account Manager ensures that customers take full advantage of the products purchased by D-EDGE and implement effective KPIs to achieve growth in their own portfolio.

Missions :

Portfolio Management:  

• Strong understanding of the portfolio of products within your region and your upsells targets.

• Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.

• Build a solid & strong strategy for your region to meet the company’s upsell targets.

• Ensure all activity is captured in the chosen CRM tool.

• Prepare regular (weekly, monthly) reports on your account portfolio.

Customer Centric: 

• Provides clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.

• Creates solid relationships in a friendly and professional manner.

• Demonstrates sense of responsibility & accuracy. 

Client Relationship:  

• Deliver impactful & effective presentations to your clients.

• Effectively communicate with your clients, manage complaints and set clear expectations.

• Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

• Able to identify proactive solutions that will be beneficial to both client and company.

Hard skills:

• Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.  

• Deep understanding of hotels commercial systems and hospitality industry & market trends  in your assigned region. 

• Bilingual fluency in French/English. Any other language is a plus

• Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM

Soft skills:  

• Be a team player with a solution-oriented mindset and attitude.

• Become a true relationship builder, earning confidence and advocating our D-EDGE values.

• Able to make clear & timely decisions and give explicit and clear guidance to our customers. 

•  Positive, motivated, proud of your work and engaged in the Hospitality business. 

• Become a D-EDGE Brand Ambassador, promoting our company and values through your interactions. (People First, Open Communication, Go Beyond and Adaptability)

• Discussion with the HR team

• Meeting with the Team Lead and the VP of Account Management

• Interaction with the team

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any other status protected by law.