Your mission @Coinhouse

• Develop and support our international effort by helping international clients to invest.
• Build and establish exceptional relationships with our clients.
• Be the main point of contacts of our customers to answer their questions and requests in a timely manner.
• Be responsible of one of the most important key metrics of the company : the activation.
• Reshape our customer support tools / processes and prioritise where we invest our resources and efforts with customers (Zendesk).
• Manage clients onboarding according to KYC/AML procedures and work closely with the Compliance team to identify fraud issues.
• Monitor and identify adoption, maturity, and growth trends for the team and customers to develop a customer success strategy.
• Identify customer needs and collaborate with Account Managers and other internal teams to ensure customer success with special emphasis on adoption, expansion, and renewals.
• Partner with the Sales team to engage in pre-sales activities for high-value opportunities.
• Provide operational oversight of the business to deliver on targets and KPIs.
• Gather customer product feedback to help shape and define the product roadmap.
• Bring in new ideas to delight our customers.

Why join us?

• Learn, understand and develop strong skills in blockchain sector and cryptocurrencies.
• Be one of the first team members of our international team.
• The opportunity to be part of one of the biggest tech revolution since the Internet.
• Key moment to join Coinhouse in terms of growth (a team of 50 passionate people).
• Our people matter, diversity, inclusion and work-life balance are important at Coinhouse.
• Fast-learning environment, entrepreneurial and strong team spirit.
• Offices in the center of Paris, with a sunny terrace and regular team parties.

Skills and profile

Main requirements

• Strong interest in new technologies.
• High level of autonomy and organization (ability to manage tightly, over time, a large quantity of information and customer requests).
• Native in French or English and at least one of these languages : German, Italian or Spanish.
• An effective team worker; naturally collaborative and supportive.
• Ability to take initiatives, suggest new business ideas and process improvements.

It is advantageous if you have/are

• Knowledge of the Cryptocurrency/Blockchain sector.
• First experience in a fintech or banking industry.
• Working knowledge of customer support systems (e.g. Zendesk).
• Understanding European and French regulatory landscapes regarding financial activities.