As part of the strong development of its Business Information Services, Coface is recruiting a Salesforce Effectiveness Director: Business Information. This key role will report directly to the Commercial Director: Business Information at Coface. In this role you will focus on the implementation, governance, and enhancement of sales tools, workflows, and processes to increase the efficiency and effectiveness of the commercial team.

What you will be doing:

• Develop and drive a plan that will help achieve the division growth objectives and future state vision for commercial operations within the global commercial organization.
• Develop, manage, and standardize performance reporting/analysis, business reviews, reports/sales tools, systems infrastructure, and provide ad hoc analytics. This includes owning the implementation, data maintenance, analytics, processes, and training for CRM and its attached technology stack components like CPQ.
• Partner with Senior Sales Ops Leaders and account owners globally to identify and drive selling opportunities in specific accounts/territories. This involves coordinating with the centralized Sales Compensation for proper incentive compensation and sales quota setting processes, acting as the liaison for these functions.
• Lead the standardization of reporting and develop long-term strategic plans. This includes sales analytics and reporting, and data governance of sales and CRM data.
• Support global commercial operations processes with a focus on process improvement/project management for commercial related topics, including sales territory maintenance and sales process definition and training based on methodologies
• Exhibit a strong commercial orientation with a commitment to developing, improving, and streamlining sales tools and reports, guiding sales teams in effective strategy formulation.
• Conduct executive-level quarterly and monthly business reviews, presenting to internal and external partners, and facilitating sales communications
• Support territory management, quota setting, and commission planning in collaboration with the Compensation team and Sales Ops Leader. This may extend to managing Pricing or deal desks/contract management teams, sales enablement, and coordinating sales meetings.
• Identify, validate, and implement opportunities for improving sales performance, including the coordination of sales training, collateral, customer target lists.
• Promote the adoption and effective use of sales tools by field teams for better business management and growth, supporting dedicated sales support resources for administrative tasks.
• Facilitate behavioral changes within the sales force to increase selling results and productivity, including customer service/tech service coordination.
• Drive internal improvements and efficiencies within the Sales Operations team, ensuring sales support and coordination across various functions for a seamless operation.

• Advanced proficiency in Excel is required.
• A minimum of 10 years of experience in sales and business analysis.
• Commercial experience in more than one geographic region (e.g. North America, EMEA, APAC) required, coming from the Data and Analytics market is preferrable 
• Critical thinking and problem-solving capabilities.
• Ability to work cross-functionally and effectively influence and partner with various business functions.
• Strong communication and organizational skills, capable of effectively interacting with various teams across Pricing, Operations, Business Analytics, Marketing, Finance, and Commercial sectors.
• Meticulous and highly organized, with the ability to manage multiple projects simultaneously.
• Proficient in analyzing data, synthesizing large volumes of data into meaningful, concise reports, and actionable insights.
• Demonstrated ability to lead projects and activities to successful conclusions.
• Leadership skills with the ability to develop high-performing teams.
• Flexible and adaptable to a dynamic and fast-paced business environment.
• Significant experience with Salesforce or MS Dynamics is very important.
• Proficiency in PowerPoint is preferred. Several years of experience in the area of revenue operations, preferably in a B2B or SaaS company
• Experience working within a new and high-growth technology company would be beneficial
• Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
• End to end project management and ability to manage multiple projects simultaneously.
• Ability to think strategically, but also have great attention to detail to facilitate program management execution.