What your future position looks like:

As a Customer Care Specialist at bsport, your primary responsibility will be to provide outstanding customer support through various channels on all international markets, including:

• Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.

• Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.

• Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.

• Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.

• Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.

• Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.

You will be a good fit to join us if you:

• Are a native French speaker and is fluent in English (other languages are a plus)

• Have strong written and verbal communication skills.

• Are customer-focused with a positive attitude.

• Have experience with Intercom or similar customer support platforms is a plus.

• Have the ability to multitask and prioritize effectively.

What our interview process looks like:

• Discovery call with our Talent Acquisition team

• Interview with our team member

• Interview with our manager