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(Dutch) Account Manager

CDI
Barcelona
Salaire : Non spécifié
Télétravail occasionnel

BSPORT SOLUTION
BSPORT SOLUTION

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Le poste

Descriptif du poste

What your future position looks like:

For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the Dutch market. Your main task will be :

  • Owner of the onboarding of your accounts

  • Maintain accurate client records, keeping track of any updates

  • Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone

  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

  • Build and strengthen client relationships to achieve long-term partnerships

  • Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities

  • Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction


Profil recherché

You will be a good fit to join us if you:

Languages

  • MANDATORY : Dutch & English + 3rd language (among German, Portuguese, Dutch, French, Spanish)

Skills & Values

  • Proactive

  • Customer-driven and highly curious about their needs

  • Ability to multitask and juggle several responsibilities simultaneously

  • Strong written and verbal communication skills

  • Good attention to detail and organizational skills

  • Tech-savvy

  • Good excel level is a plus

  • Team spirit

Previous experiences

  • Professional experience as Account Manager/Customer Support Service will be highly appreciated

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback

  • Proficiency with common customer success and customer relationship management software, such as Intercom and Hubspot


Déroulement des entretiens

What our interview process looks like:

  • Discovery call with our Talent Acquisition team (15-minute Zoom meeting)

  • Interview with Team member

  • Interview with Head of Customer Success & Operations

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