What your future position looks like:

For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the Dutch market. Your main task will be :

• Owner of the onboarding of your accounts

• Maintain accurate client records, keeping track of any updates

• Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

• Build and strengthen client relationships to achieve long-term partnerships

• Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities

• Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

You will be a good fit to join us if you:

Languages

• MANDATORY : Dutch & English + 3rd language (among German, Portuguese, Dutch, French, Spanish)

Skills & Values

• Proactive

• Customer-driven and highly curious about their needs

• Ability to multitask and juggle several responsibilities simultaneously

• Strong written and verbal communication skills

• Good attention to detail and organizational skills

• Tech-savvy

• Good excel level is a plus

• Team spirit

Previous experiences

• Professional experience as Account Manager/Customer Support Service will be highly appreciated

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Proficiency with common customer success and customer relationship management software, such as Intercom and Hubspot

What our interview process looks like:

• Discovery call with our Talent Acquisition team (15-minute Zoom meeting)

• Interview with Team member

• Interview with Head of Customer Success & Operations