Bsport is recruiting!

Bsport solution is a fast-growing SaaS company with a long-term vision of over 10 years and an infinite market to explore!
Our goal? To become the #1 technological companion for high-end sports clubs and studios: yoga, dance, Bootcamp, boxing, fitness… the sky is our limit!
We’ve developed a mobile app for members, but more importantly, we’ve created a complete platform for clubs and studios that provides all the essential tech tools for management and growth, including smart marketing based on trend analysis, clustering, and general data mining.

Launched in June 2019, we already have:

• A community of 1M+ users.
• 700+ sports partners in 27 countries and in different sports (Yoga, Pilates, Boxing, Dance) around the world.
• A $1,000,000 fundraising in November 2020, a team of 60+ people and a multi-million Serie A for Q4 2022.

As an Account manager, you will report directly to the Team Leader Customer Success, the Head of Customer Success & Operations and the founders.

For our Customer Success Team in Barcelona, client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact. Your main task will be (in order of importance) :

• Owner of the onboarding of your accounts and use our CRM tool to manage your clients and goals (Hubspot)
• Maintain accurate client records, keeping track of any updates
• Act as the first and main point of contact in all matters relating to client concerns, complaints and needs via chat (Intercom), email or phone
• Follow the process of App creation on IOS & PLAYSTORE
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Build and strengthen client relationships to achieve long-term partnerships
• Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities
• Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

ABOUT YOU

Languages

• Fluent in English & French
• Skills in other languages as dutch, german and others are a plus

Skills & Values

• Proactive
• Customer-driven and highly curious about their needs
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Tech-savvy
• Good excel level is a plus
• Team spirit

Previous experiences

• Internship or professional experience as Account Manager
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Intercom and Hubspot
• Previous experience as an account manager is a real plus

RECRUITMENT PROCESS

You want to apply, to have a key role in our start-up, this job is for you

• First interview with Team member
• 2nd Interview with Team Leader Customer Success