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BRIGAD
BRIGAD

CRM Administrator & Project Manager

CDI
Paris
Salaire : Non spécifié
Télétravail fréquent
Expérience : > 5 ans

BRIGAD
BRIGAD

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Le poste

Descriptif du poste

At the heart of Brigad , there is the idea that everyone should have the opportunity to pursue their passion by being valued, considered and above all, free. This includes finding fulfilment in your work and career, being able to balance it with your personal life, being fairly compensated and being respected.

Brigad is proud to give to thousands of talents today, and millions tomorrow, the means to achieve this lifestyle, and we believe so firmly in our mission “To value work and make it accessible to all” that we have written it into our mission statement.

Since 2016, this ambition has materialised by providing our users with the best app on the market allowing self-employed professionals and catering establishments to be put in contact for specific missions.

⭐️ Our users are right, giving Brigad an NPS of 77/100 out of 5000 responses, and sharing how Brigad changed their lives!

If originally Brigad deployed itself  in the catering (restaurants, collective catering) and healthcare sectors (care homes and clinics), tomorrow, even more sectors will be concerned: everywhere talents aren’t equipped to pursue their passion while being properly considered and free.

Brigad is currently available in the largest cities in France (Paris, Lille, Lyon, Bordeaux, Marseille, Strasbourg..) and in the UK (London, Manchester, Birmingham…), with the ambition to expand well beyond in France and Europe.

Exciting challenges are waiting for you: expect to discover new countries in which Brigad will expand, new industries, a top-notch product, a fast-paced development, and above all a solid team united around a truly concrete and positive impact on our daily users’ lives. A spirit that can also be found on Glassdoor and the grade of 4.6/5.

Does this sound like the perfect fit for you? Great! Feel free to apply and let's talk about it. ✨

→ Your mission

As a member of the Business Operations team, you will be guarantor of the quality and the simplicity of our CRM. 

Your mission is to make sure Sales and Ops teams use it daily, very easily, and that CRM data are trustable and insightful for them. Thanks to your work, Brigad Sales Managers & C-Level, should be able to pilot Sales Funnels and do forecasts. 

This role reports to the Head of Business Operations, and works closely with Data, Tech, Marketing and Sales teams.

Your responsibilities

  • Technical implementation of our new CRM freelancers: you will be in charge of setting up our new CRM (Hubspot) dedicated to freelancers. You will provide technical recommendations to the Sales Operations Manager who will co-work on this topic with you. You will implement agreed solutions.
  • Centralize transversal CRM needs: The CRM is a central tool for the entire company. You will synthesize Sales, Ops and C-Level’s needs but also those from the Product and especially Marketing teams. You will especially work with Marketing to make sure their Marketing automation campaigns get triggered by trustable properties. Your goal is to synthesize all those needs and make sure to develop a CRM without technical debt and complexity. 
  • Implement new features on our CRM Business, and our CRM freelancers (once this one gets live) to make the tool as simple as possible for Sales and Ops users. You will suggest optimizations and adapt the CRM along with Brigad evolutions in the coming years. Your purpose: create features that help Brigad scaling.
  • Be the point of contact for Tech & Data teams, regarding CRM integration with our Back-office: you will work closely with them to make sure integrations work well, and that a maximum of useful data from our back-office gets visible to Sales and Ops teams. 
  • Guarantor of Hubspot Dashboards: you will create, with Business Operations Managers, Hubspot dashboards for Sales, Ops and their managers, in order to help them monitor their daily activities and forecasts. 
  • Provide recommendations: in terms of features design and tool maintenance. Either through Husbpot native functionalities or by providing recommendations of other tools from Hubspot ecosystem that could facilitate Sales daily work, and managers monitoring
  • Clean the CRM base on a regular basis: clean duplicates, maintain properties, enriched the bases with external data
  • Train Sales on CRM features: you will co-work with Sales Operations Managers on training for Sales & Ops teams. You will make sure that the adoption of the CRM is great. 

    • If you have...

  • At least 5 years of experience, on CRM implementation and maintenance in a scale-up or a CRM consulting company. You have ideally worked on both Hubspot and Salesforce, but the priority is on Hubspot. 
  • Strong knowledge of CRM best-practices and ecosystem. You have seen several instances in several companies, and know do and don’t. You also know the best-in class App on Hubspot Marketplace. Thus you can provide recommendations in terms of best in class CRM design and help us accelerate new features deployment. 
  • Both thinker & doer : strong analytical skills to understand our Sales challenges and needs, but you also love implementing new features and clean the CRM
  • Creative problem solver: ability to detect issues and imagine creative solutions with limited resources
  • Pedagogic mindset: you understand that others may not know about the CRM as yourself, and you are keen on teaching them. You also love gathering feedbacks during those sessions to improve your CRM
  • Ability to work independently by prioritizing effectively
  • French native and professional English

    • … Then apply quickly! We look forward to meeting you! Here are all the other advantages by  joining us

    → Some benefits of joining us

    In our values, we prioritize the Care value, we want our employees to feel aligned with our mission, to grow and be fully fulfilled.

    Beyond the legal benefits (vacation, RTT, health insurance, disability insurance...), we have:

    🏠 Developed a healthy work environment, with a real work/life balance and a reasonable telecommuting policy.

    👶 Created a family friendly environment. We have a partnership with "Les bébés explorateurs" who help our young parents in finding a daycare (and we know that can be complicated).

    📈 Learning is essential at Brigad, we have implemented an onboarding structure for each team. We also have a transparent Career Plan with regular discussions (every 6 months) to ensure alignment on everyone's expectations and to offer the right opportunities when the time comes.

    🇬🇧As the language of Shakespeare and Molière are used at work, we provide free English and French classes.

    🏋️ We take care of our employees' health. We offer 50% reimbursement on their use of Gymlib.

    🍳 We give the opportunity to discover the Brigad experience by participating in events from our user community.

    💰 We offer BSPCE to all our employees, everyone participates in Brigad's success and we want to reward them.

    💗 And of course, a pleasant work environment in the heart of Paris (Sentier) with extraordinary colleagues, but for that we let you read the reviews on Glassdoor. 😉

    Brigad's fundamental values guide us every day, to face these challenges with coherence and build an extremely strong culture:

    - Brave: Be bold and make courageous moves.

    - Impact: Do things that make a real difference.

    - Care: Pay attention to all the people around you.

    - Enjoy: Love what you do and have fun

    Brigad ensures equal opportunities for all candidates. Each application received is considered regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or disability.

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