BlaBlaCar
BlaBlaCar

Community Relations Specialist (German speaker)

Join BlaBlaCar, the world's leading community-based travel app, as a Community Relations Specialist. In this role, you will provide world-class support to our members in the German market, assist with various member requests, contribute to process improvement, and manage relevant Slack channels. You should have previous customer service experience, excellent communication skills, and proficiency in English and German. Enjoy benefits such as additional vacation days, financial support for home office equipment, and private health insurance.

Résumé suggéré par Welcome to the Jungle

Résumé du poste
CDI
Warszawa
Télétravail fréquent
Salaire : Non spécifié
Compétences & expertises
Aptitudes à motiver les autres
Slack
Excel
Google sheets
Missions clés

Assist members via various channels, responding to requests with a high level of quality.

Animate coaching sessions for team members and contribute to the improvement of BlaBlaCar processes and policies.

Manage Slack channels relevant to the Community Relations team and ensure the seamless operation of all activities.

BlaBlaCar
BlaBlaCar

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Le poste

Descriptif du poste

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany.

Your responsibilities:

  • Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality. 
  • Animate coaching sessions for team members (internal and external).
  • Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
  • Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.). 
  • Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

    • Your qualifications:

  • Previous experience in customer service (at least 1 year)
  • Excellent communication and active listening skills with a willingness to help others
  • A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
  • Full working proficiency in English and German (Please send your CV in English)
  • You fit with ourBlaBlaPrinciples
  • You thrive in a collaborative, fast-growing and innovative environmentYou have the ability to take ownership, be aligned with business priorities
  • Nice to have: Proficiency in French

    • What we have to offer:

  • 4 additional weeks on top of legal maternity/paternity leaves
  • Financial support for home office equipment (2000 PLN)
  • Minimum 20 days holidays per year (based on work experience)
  • Local meal plan policy (320 PLN/month)
  • Public transport (50 PLN/month)
  • Multisport membership
  • Private health insurance (Allianz)
  • Free unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Employee Stock ownership plan
  • Regular team building events
  • Mental health support through Moka.care
  • 1 day off per year to test our product
  • 1 day per year for social engagements with non-profits

    • Interested in joining the ride?

  • a 45-min video-call with one of our Talent Acquisition Manager, Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
  • a fully remote exercise to evaluate your technical skills
  • a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
  • a 30-min video-call with our Senior Customer Operations Manager ,Aline Romer, for a vision fit and rounding off the process

    • Envie d’en savoir plus ?