The GiCS Experts Unit QC Pharma control team has a 15 month fixed term opening. The main mission is to provide training, coaching and technical support to local customer service teams and distributors and be the technical voice of customers for the SCAN RDI® platform, in order to maximize customer satisfaction and contribute to bioMérieux’s commercial success and business growth. The work environment is reflecting our big pharma customers’s : rigorous, highly technical, innovative, results oriented, always with a high collaborative mindset.

 What will your responsibilities be within bioMérieux? 

Field Support

• Provides second level emergency support to subsidiaries and distributors for complaints, questions or suggestions
• Provides field basic and advanced support
• Contributes to action plans for critical situations and or contribute to task force

Training

• Facilitates learning plan including training & coaching for subs & distributors to deliver services at customer site
• Assesses quality of training program and proficiency level of trainees
• Contributes to the design and development of tools for subs and distributors to support customers and optimize local services (customer training kits,service launch file...)
• Creates and updates training modules following GiCS/GCS processes, including in digital format
• Creates & facilitates a customized learning plan for subs as needed
• Manages localized training
• Reviews and contributes to evaluation process of learners and provides action plan to ease knowledge acquisition
• Qualifies regional hub or training centers trainers
• Delivers personalized ad-hoc coaching

 Range management

• Contributes to strategic Projects
• Contributes to new product launches or evolutions:  Executes assigned tasks and provide deliverables related to GiCS Function. Coordinates interface with other GiCS functions (IU/STS/T4SP)
•  Provides feedback on product/service improvement to projects and programs
• Contributes to continuous improvements to the current products / services, training materials and service tools, etc
• Designs & leads action plans and task forces as needed for critical situations
• Makes decision and action plans for resolution - Executes, Advises, Proposes, Develops and Reviews service delivery offers and updates

General

• Coaches other staff on GiCS activities
• Reviews and contributes to operational excellence analysis and provides action plan to standardize & optimize bioMérieux local services
• Represents bioMérieux as presenter at congresses

Profile description:

Who are you ?

• Bachelor’s or Master’s degree or equivalent in microbiology  or 5-7 years of experience in related department or industry
• Technical Knowledge on SCAN RDI platform or equivalent solution
• Qualified Trainer and Training Designer/ Coaches teammates
• Passed experience as technical referent on SCAN RDI platform or equivalent solution
• Understanding of pharmaceutical customers environment required, passed experience in GxP environment is a plus
• Demonstrated practice in product and/or process validation, experience in development and/or validation of analytical methods is a plus
• Understanding of cell and gene therapies customer’s environment is a plus
• Good written and oral communication
• Problem solving spirit, positive mindset
• High autonomy
• Fluent in English
• Any other language, especially French, is a plus